Full-Time

Customer Support Representative

B2B

Posted on 10/1/2024

Keeper Security

Keeper Security

201-500 employees

Cybersecurity solutions for data protection

Cybersecurity

Entry, Junior

Remote in USA + 1 more

More locations: Chicago, IL, USA

Hybrid schedule available for candidates near Chicago headquarters.

Category
Customer Support
Customer Success & Support
Required Skills
Word/Pages/Docs
Requirements
  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers
Responsibilities
  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance trust among users. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its customers.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$58.6M

Headquarters

Chicago, Illinois

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

19%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for zero-trust solutions boosts Keeper's market potential.
  • Partnerships with firms like Mike Morse Law Firm highlight Keeper's legal sector impact.
  • New Risk Management Dashboard enhances Keeper's competitive edge in cybersecurity.

What critics are saying

  • AI-driven cyberattacks threaten password management solutions' effectiveness.
  • Quantum computing could challenge Keeper's encryption-based security model.
  • Remote work trends expand attack surfaces, complicating endpoint security.

What makes Keeper Security unique

  • Keeper Security offers a zero-knowledge security platform ensuring maximum privacy and security.
  • The company is highly certified, including SOC-2 and ISO 27001, enhancing trust.
  • Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

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