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Full-Time

Customer Support Representative

B2B

Confirmed live in the last 24 hours

Keeper Security

Keeper Security

201-500 employees

Cybersecurity solutions for data protection

Cybersecurity

Entry, Junior

Remote in USA + 1 more

More locations: Chicago, IL, USA

Hybrid schedule available for candidates near Chicago headquarters.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Word/Pages/Docs
Customer Service
Requirements
  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers
Responsibilities
  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise users, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its customers.

Company Stage

Seed

Total Funding

$60.3M

Headquarters

Chicago, Illinois

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Keeper Security's consistent recognition as a leader in GigaOm's Radar Report for Enterprise Password Management underscores its industry leadership and innovation.
  • The introduction of zero-knowledge Remote Browser Isolation in Keeper Connection Manager enhances web browsing security without the complexity of traditional VPNs.
  • Winning multiple prestigious awards, such as the Best Security Company at the SC Awards and seven Global InfoSec Awards, highlights Keeper Security's excellence and industry recognition.

What critics are saying

  • The highly competitive cybersecurity market requires Keeper Security to continuously innovate to maintain its leadership position.
  • The complexity of integrating advanced features like zero-knowledge Remote Browser Isolation may pose technical challenges and require significant resources.

What makes Keeper Security unique

  • Keeper Security's zero-knowledge security platform ensures that even the company cannot access user data, providing unparalleled privacy and security.
  • The company's extensive certifications and audits establish it as the most trusted product in the cybersecurity market.
  • Keeper Security's diverse range of subscription plans, including multi-year options, caters to various customer needs, ensuring a steady revenue stream.