Front Office Duty Manager

Job Description

• Working operationally at Reception assisting guests with enquiries, check in and out, storage of luggage and general information about the hotel and local area
• Managing guest inquiries, complaints, and special requests to ensure satisfaction.
• Training, mentoring, and motivating the team to deliver excellent service.
• Ensuring that all company and department policies and procedures are followed
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed accurately
• Working closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to provide a memorable experience for every guest
• Supporting an environment of open communication across departments

Qualifications

• Previous experience in a hotel Front Office team in a leadership position with the ability to develop and mentor our guest service agents
• Availability to work a rotating roster including mornings, afternoons, evenings, weekends and public holidays. Occasional overnight shifts will be required.
• Ability to work in a fast-paced environment and to prioritise tasks
• Excellent written and verbal communication skills, as well as proficiency in Microsoft Office and good keyboard skills 
• Knowledge of the RMS property management system would be an advantage
• Responsible Service of Alcohol certificate are required; Full Australian Driver's License and First Aid qualification would be an advantage
• Familiarity with Melbourne and the ability to make recommendations to guests is desirable
• You must have current working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Accor - Careers - Our Philosophy