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Full-Time

Senior Manager Customer Insights & Analytics

Confirmed live in the last 24 hours

CVS Pharmacy

CVS Pharmacy

10,001+ employees

America's leading retail pharmacy with nearly 10,000 locations nationwide.

Healthcare
Consumer Goods

Compensation Overview

$82.9k - $182.5kAnnually

+ Bonus + Commission + Equity Award Program

Senior, Expert

Smithfield, RI, USA

Up to 25% travel expected.

Category
Business Research
Strategy Development
Business & Strategy
Required Skills
Communications
SQL
Tableau
Mergers & Acquisitions (M&A)
Marketing
Data Analysis
Snowflake
PowerPoint/Keynote/Slides
Requirements
  • Highly responsible and accountable for building strong business value
  • Consistently leads by example and contributes to overall team success through a positive mindset and resiliency
  • Extensive skills and hands-on programming experience with SQL and relational databases like Teradata or Snowflake
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
  • Deep experience in database analytics, visualization, and reporting
  • Knowledge of customer and financial concepts and the ability to create business cases
  • Passion for customer experience and data-driven understanding of customer behavior and opportunities
  • Willingness to roll up your sleeves to tackle whatever the most pressing problem of the day is. (A true startup mentality within a large corporation).
  • Expertise leveraging MS Office Suite, including advanced Excel and Powerpoint capabilities
  • Interest in loyalty and retail.
  • Proven track record of the ability to work collaboratively with internal and external business partners to deliver ROI from effective targeting and communication strategies
  • Regular and reliable attendance during normal working hours, as established by the leader
  • 8+ years of total business experience
  • 8+ years’ experience structuring and leading analytical efforts to deliver relevant business insights and key growth opportunities
  • 8+ years of experience using analytical tools such as SQL, Snowflake, Teradata tools, Tableau, and database solutions; extensive skills and hands-on programming experience with SQL
  • 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
  • 8+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
  • 8+ years influencing with and without authority
  • 8+ years leveraging data to support strategic plans and return on investment
  • 8+ years experience working with a team to prioritize work based on skills, needs, timelines, etc.
  • 8+ years experience engaging and inspiring a team to reach optimal business outcomes together
  • Ability to work across simultaneous projects quickly and effectively prioritizing and delivering impactful and error-free work.
  • Any additional tasks as directed by supervisor or manager
  • Bachelor’s degree in Marketing, Statistics, Economics, Mathematics, Computer Science, or a related field or equivalent experience.
  • **Travel requirements** – up to 25% travel expected
Responsibilities
  • Utilize your strong analytics skills to extract, transform, and analyze large datasets from various sources. Including internal SQL member/trip data, customer databases. Identify patterns, trends, and correlations in the data, and interpret them in a business context. Effectively blend all analytical tools at our disposal – including external, non-traditional data sources.
  • Translate raw data into meaningful insights and recommendations that support business decision-making and uncover growth opportunities. Develop reports, dashboards, and visualizations to effectively communicate findings to key stakeholders. Focus on providing actionable insights that can drive member engagement growth strategies and improve business outcomes.
  • Analyze customer segmentation, purchasing patterns, and preferences to identify opportunities for member acquisition, retention, and loyalty. Provide actionable insights for activation across benefit innovation, engagement, and improve overall member experience. Identify key customer cohorts and develop strategies to maximize their value.
  • Develop and maintain key performance indicators (KPIs) and performance dashboards as needed to track customer and financial performance and identify areas for improvement.
  • Collaborate with cross-functional teams, Analytics, Data Engineering, and others, to gather requirements, define data needs, and support data-driven decision-making. Work closely with stakeholders to understand business objectives and provide analytical support.
  • Ensure data accuracy, integrity, and compliance with privacy regulations. Advocate for data-driven decision-making and promote a data-driven culture within the organization.

Company Stage

N/A

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.