Full-Time

Technical Services Engineer

Flasharray

Posted on 11/18/2024

Pure Storage

Pure Storage

5,001-10,000 employees

Provides advanced data storage solutions

Data & Analytics
Consulting
Hardware
Enterprise Software

Compensation Overview

$87k - $132kAnnually

+ Incentive Pay + Equity

Mid

North Carolina, USA

Expected to work from the Lehi office in compliance with Pure’s policies.

Category
IT Support
IT & Security
Required Skills
Customer Service
Linux/Unix
Requirements
  • A minimum of 3 years of experience in a professional enterprise level technical support role
  • Must be willing to work the following shift: Mon - Fri 7am-4pm ET
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
  • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Experience in supporting both hardware, and software products
  • Ability to triage issues, and escalate them to appropriate engineering groups as necessary
  • Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
  • Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues.
  • Good organizational and time-management skills
  • Exceptional customer service and communication skills
  • Bachelor’s Degree in Computer Science or related technical field or relevant experience
Responsibilities
  • Proactively seek to understand customer expectations
  • Answer and resolve support cases across all severity levels
  • Own and track customer issues using our ticket tracking system
  • Own all customer facing communications, ensuring the message is concise and professional
  • Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
  • Mentor junior support engineers through training, and coaching
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally and represent the company externally
  • Lead large multi participant customer calls, including hot escalations
  • Normally receive little instruction on day-to-day work, general instructions on new assignments
  • Weekend, holiday, and on-call duties as required

Pure Storage specializes in data storage solutions, providing businesses with advanced technologies to manage and protect their data. The company offers a range of products, including all-flash storage arrays that utilize flash memory for faster data access compared to traditional hard drives. Additionally, Pure Storage has a subscription service called Evergreen One, which ensures clients receive continuous updates and maintenance for their storage systems without needing to replace hardware. This approach allows businesses to keep their technology current and efficient. Pure Storage differentiates itself from competitors by focusing on sustainability and innovation in its offerings. The company's goal is to deliver effective and environmentally friendly data storage solutions that meet the diverse needs of clients across various industries.

Company Stage

IPO

Total Funding

$461.9M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

16%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pure Storage's continuous innovation, such as AI-enabled enterprise storage and policy-based fleet management, positions it as a leader in the evolving data storage landscape.
  • Strategic investments in AI technologies, like the partnership with LandingAI, enhance Pure Storage's capabilities and market appeal.
  • The company's strong focus on disaster recovery and cyber resilience, as demonstrated by its work with the City of New Orleans, adds significant value for clients concerned with data protection.

What critics are saying

  • The rapid pace of technological change in the data storage industry requires Pure Storage to continuously innovate to stay competitive.
  • Dependence on hardware sales could be a vulnerability if market trends shift more towards software and cloud-based solutions.

What makes Pure Storage unique

  • Pure Storage's all-flash storage arrays offer superior speed and performance compared to traditional hard drives, setting them apart in the data storage market.
  • The Evergreen One subscription service ensures clients always have the latest technology without hardware replacements, providing a unique value proposition.
  • Pure Storage's focus on sustainability and environmentally friendly solutions differentiates it from competitors who may not prioritize green initiatives.

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Benefits

Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance

Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work

Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)