Full-Time
Scheduling Manager
CGS Immersive
Enterprise XR and AI training solutions
Compensation Overview
CA$50k - CA$70k/yr
Remote in Canada
Remote
Remote work from home in Canada.
 Operations & Logistics (1) |
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- A bachelor's degree in Business Administration, Communications, Education, or a related field. Relevant experience may substitute for formal education.
- 5+ years of experience coordinating or managing training programs, events, or similar activities, with at least 2–3 years in a supervisory or team lead capacity.
- Demonstrated leadership ability, with experience managing, coaching, and developing a team of scheduling or administrative coordination professionals.
- High proficiency in scheduling and planning software for centralized management of class rosters, instructor assignments, learner enrollment, and training calendars.
- Microsoft Excel proficiency to collect, analyze, and report on structured data used across scheduling and program performance tracking.
- Moderate proficiency in MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
- Excellent communication and interpersonal skills, with the ability to engage effectively across all levels from frontline learners and instructors to client-side senior stakeholders.
- Strong organizational and multitasking skills with keen attention to detail and the ability to manage competing priorities across a high-volume, fast-paced training program.
- Proficiency with learning management systems (LMS) required; experience with enterprise LMS platforms in a regulated training environment is strongly preferred.
- Excellent project management skills with the ability to design and oversee scalable scheduling processes across multiple concurrent training tracks.
- Lead, mentor, and manage a team of Instructional Delivery Schedulers, providing day-to-day direction, workload oversight, professional development support, and performance evaluation.
- Develop, implement, and continuously refine scheduling policies, procedures, and standards to ensure consistent, efficient, and compliant training delivery operations across the program.
- Serve as the primary point of escalation for scheduling conflicts, logistical issues, and stakeholder concerns, resolving matters promptly and communicating resolutions clearly.
- Oversee the scheduling and logistics of all virtual instructor-led training sessions, including session setup, learner enrollment, instructor assignment, calendar management, and change notifications.
- Collaborate with Virtual Instructor Supervisors to align faculty availability with session schedules, manage instructor load, and ensure adequate coverage across all training cohorts.
- Partner with the Content Manager to confirm that training materials, resources, and learning objects are staged, accessible, and current ahead of each scheduled session.
- Maintain oversight of training records, attendance documentation, and GxP compliance reporting, ensuring all records are accurate, complete, and audit-ready in accordance with established procedures.
- Communicate effectively with instructors, learners, and stakeholders, including client-side process excellence and technical training operations contacts, to ensure all parties are informed and aligned on training plans, schedules, requirements, and changes.
- Track and report on scheduling performance metrics and KPIs, presenting program-level insights and recommendations to the Operations Manager.
- Support the development and implementation of technology solutions, including scheduling software and LMS configuration to streamline operations and enable program scalability.
- Lead continuous improvement initiatives within the scheduling function, incorporating feedback from instructors, learners, and delivery administration stakeholders.
- Certification in project management (PMP, CAPM) or a related discipline is a plus.
CGS Immersive delivers enterprise XR and AI solutions to improve training efficiency and customer service. It helps large organizations adopt immersive tech by providing strategic guidance, implementation support, and integrations with partners such as Apple, Google, Meta, Matterport, and Twilio. Its offerings include XR-enabled training modules, AI-powered assistants, analytics, and data integrations that fit into existing workflows. The goal is to cut training costs, boost employee engagement, and raise operational efficiency and customer satisfaction through scalable, end-to-end adoption and ongoing support.
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Simplify's Take
What believers are saying
- Cicero cuts onboarding time by 53% and training costs by 40–60%, enabling enterprises to save over $5M annually.
- Medtronic uses Cicero for surgical training and sales, proving effectiveness in high-stakes technical sectors.
- Real-time AI feedback and 24/7 virtual coaching support scenario-based learning across sales, healthcare, and aviation.
What critics are saying
- Meta's Orion enterprise VR suite directly competes with Cicero, with 35–45% obsolescence risk in 6–12 months.
- Apple's Workplace Mentor AR app bypasses third-party vendors like CGS, with 40–50% displacement risk in 9–12 months.
- Microsoft's HoloLearn offers end-to-end training and coaching, creating a 50–60% knock-out risk for Cicero in 12–18 months.
What makes CGS Immersive unique
- CGS Immersive uniquely integrates AI roleplay with XR training for enterprise hiring and skills development.
- Cicero delivers real-time feedback, multilingual support, and rapid scenario creation in 15 minutes for diverse industries.
- The platform combines interviewing, coaching, assessment, and immersive XR collaboration in a single governed AI environment.
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Company News
CGS Immersive won a Silver Stevie(R) for AI Breakthrough of the Year. Here's what that Breakthrough does for your workforce. June 11, 2026 CGS Immersive is proud to share that Cicero has earned a Silver Stevie(R) Award for AI Breakthrough of the Year in The 2026 American Business Awards(R). CGS Immersive is grateful for the recognition and for the clients and partners who continue to build with CGS Immersive, challenge CGS Immersive, and trust CGS Immersive with the work of helping people get ready for the moments that matter most. That recognition reflects more than a single product milestone. It reflects a growing shift in how enterprises think about workforce readiness and human performance, especially in environments where AI, transformation, and daily execution all have to move together. Cicero combines realistic AI practice, immersive simulations, coaching, analytics, and in-the-flow support so organizations can build and track readiness with far more precision than traditional training allows. The real constraint is not strategy. Most leadership teams already have strategies for AI, enablement, and transformation. The harder challenge is making those strategies real in conversations with customers, patients, employees, regulators, and frontline teams. That gap shows up everywhere: * Launches lose momentum because teams do not feel ready to change how they sell, support, or lead. * Escalations rise because employees have never had the chance to rehearse difficult moments before they happen live. * Training finishes on schedule but fails to change what work looks and feels like day to day. This is the challenge Cicero is built to solve. Practice that looks more like work. Instead of asking people to absorb content and hope it sticks, Cicero gives them a place to practice the moments that define performance. Employees interact with dynamic AI personas that react in real time, change tone, push back, and create the kind of tension and unpredictability people experience on the job. That makes practice more useful, more honest, and far more transferable. A seller can prepare for a high-stakes clinical or financial conversation. A supervisor can rehearse a difficult feedback discussion. A frontline employee can work through a tense de-escalation scenario before facing one in the real world. Every interaction also generates data. Leaders can see where people are ready, where confidence drops, and where more reps or different coaching could change outcomes. Why judges saw a breakthrough. The Stevie judges responded not only to the idea of AI-powered practice, but to the way Cicero ties that practice to measurable business outcomes. * A major humanitarian organization rebuilt a key training program around Cicero and achieved a 55 percent reduction in training costs, improved time to proficiency by 30 to 45 percent, and raised 30-day knowledge retention from around 10 percent to more than 85 percent. * A global health-tech leader uses Cicero to strengthen sales and surgical education readiness as part of initiatives that contributed to 9 percent revenue growth. * Airlines and service organizations report fewer escalations and double-digit gains in performance and confidence after introducing AI-driven scenarios for customer and frontline situations. Judges described Cicero as "a high-impact, well-evidenced, and clearly differentiated solution" and praised the platform's measurable gains in cost, proficiency, and retention. They also highlighted its rapid customization, unscripted realism, and ability to support enterprise-scale deployment. AI that helps people perform more humanly. One of the most meaningful themes in the judges' comments was that Cicero uses AI to make workforces more human. That idea is central to how CGS Immersive think about the platform. The goal is not to automate away the moments that require empathy, judgment, composure, and communication. The goal is to give people a better way to prepare for those moments, with a neutral environment where they can try, miss, adjust, and improve before the stakes are real. That is why the platform feels less like a content library and more like an always-available coach. It helps people build confidence through repetition, improve through feedback, and show up more ready when real conversations begin. What this signals for enterprise leaders. This award sits alongside broader recognition for how CGS Immersive is using AI, XR, and experiential design to change how work gets done. Together, these signals point to a simple shift: workforce performance is becoming part of the core enterprise stack, right alongside the systems organizations already use to manage customers, operations, and finance. For leaders, that changes the conversation. The question is not only whether AI exists somewhere in the organization. The question is whether teams are more ready, more consistent, and more effective because of it. Cicero helps organizations answer that question with something concrete: realistic practice, measurable progress, and stronger performance in the moments that matter most. If you're interested in seeing that in your context, CGS Immersive can walk through how those same levers could apply to your teams.