Commercial Learning Manager

Job Description

Primary Function of Position
The Commercial Learning Manager will manage projects and training initiatives, create and deliver content, lead programs and workshops as well as develop new training curricula to support strategic initiatives in an effort to improve the knowledge and skills of our commercial employees. The Commercial Learning Manager collaborates with colleagues in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, Marketing and other cross-functional leaders to diagnose gaps in order to create, execute and lead training program initiatives to address the needs of the Intuitive Commercial Employees.

Essential Job Duties 

Leadership

• Manage projects and training initiatives as assigned by Senior Manager, Commercial Learning
• Partner with the Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
• Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
• Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes
• Manage new product commercialization initiatives to create training curricula, collaborate with cross-functional teams to roll out training and lead train-the-trainer sessions as needed
• Teach trainers relevant Standard Operating Procedures and training processes
• Mentor and Coach Commercial Learning Trainer and Commercial Learning Sr. Trainer on training best practices and processes

Technical Training

• Become a Subject Matter Expert of da Vinci® Surgical System pre, intra and postoperative management
• Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci®Instruments and Accessories, and da Vinci® Advanced Technology
• Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
  • da Vinci® Instruments and Accessories
  • da Vinci® Advanced Technology
  • da Vinci® 5, da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems
• Educate Intuitive Commercial employees on the da Vinci® technical value propositions
• Lead Train-the-Trainer Technical programs and training for Global Commercial Learning peers
• Assess training participants technical competency

Clinical Training

• Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, urology and Cardiac
• Maintain “expert” level certification of da Vinci surgical procedure lectures
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
• Educate Intuitive Commercial employees on the da Vinci® clinical value propositions
• Lead Train-the-Trainer Clinical programs and training for Global Commercial Learning peers
• Assess training participants clinical competency

Sales Training

• Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new and existing employees
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
• Assess training participants sales competency
• Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching, feedback and mentorship
• Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategy

Training Programs

• Facilitate hands on learning experiences to accelerate the commercial organizations proficiency on da Vinci technology
• Manage all segments of new hire training programs: Clinical and System Training (CAST)
• Create curricula, agendas and training materials for all technical, clinical and sales training programs for existing commercial employees
• Proctor training evaluations
• Collaborate with Learning & Technology Specialist to execute e-learning initiatives
• Identify resource needs with Systems and Logistics Coordinator
• Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis

Qualifications

Required Skills and Experience 

• Core key competencies: Take Initiative, Effective Communicator, Confident Presenter, Flexibility, Team Player, Innovative, acts as a Coach/Mentor, Strong Product/Service Knowledge, and Establishes Presence
• Establishes executive presence
• Ambition and strong work ethic
• Ability to excel in a high-energy, fast-paced environment
• Ability to organize and work under strict time deadlines, while producing quality deliverables
• Proven ability to work effectively as part of a team
• Strong organizational and prioritization skills
• Excellent presentation, oral, and written communication skills
• Proficiency in MS office

Required Education and Training 

• Bachelor’s degree or equivalent experience required
• Master’s Degree or equivalent training experience a plus
• 5+ years of Sales and/or Sales Management experience, preferably in the medical device field
• 2+ years of Corporate Training, Field Training with Corporate responsibility or Training Management experience