Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.
About You and The Role
In this role, you’ll serve as the main point of contact for users using Zipline’s internal software, overseeing the resolution of issues spanning inventory management, manufacturing processes, and purchasing inquiries. You’ll engage directly with users to troubleshoot and resolve problems, and collaborate with software engineers to tackle systemic bugs that demand fixes beyond immediate troubleshooting. Your technical proficiency will be vital in swiftly diagnosing and remedying user-reported issues.
This role is part of the Enterprise Systems team. We’re responsible for the operating system of Zipline – developing critical applications that enable the manufacturing, maintenance, and service of our drone delivery system. We are looking for intelligent, driven, and collaborative individuals who love challenges, aspire to contribute to a profoundly impactful mission, and enjoy a fast pace of execution.
What You’ll Do
- Serve as the first point of contact for users experiencing issues with our internal applications, providing timely and effective resolution to support business operations.
- Troubleshoot and diagnose problems related to inventory movement, manufacturing processes, purchasing, and other Enterprise Resource Planning (ERP) functionalities.
- Collaborate with cross-functional teams, including software engineers, end-users, and IT to escalate and resolve complex issues that impact system performance and functionality.
- Document and track reported issues and resolutions, ensuring accurate and thorough documentation of troubleshooting steps and resolutions.
- Identify opportunities for process improvement and optimization within ERP applications, working closely with stakeholders to implement enhancements for user experience and system efficiency.
- Develop end-user documentation and training materials, and lead training efforts to help users adopt and efficiently use the applications.
What You’ll Bring
- Strong technical aptitude, good at analyzing data and diagnosing issues.
- Willingness to learn new technologies and expand technical skills is essential. Experience with Python and/or SQL is a plus, but not required.
- Excellent problem-solving skills, with the ability to effectively troubleshoot and resolve technical issues in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- 2+ years of work experience preferred. Bonus points if you have direct experience working with ERP systems, or a solid understanding of inventory management, manufacturing processes, and purchasing workflows.
What Else You Need to Know
The starting cash range for this role is $90,000 - $120,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate’s experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
