Sales & Services Associate

The Teller, Associate is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. This position works on-site and reports to our Altona Branch in St. Thomas.

MAIN DUTIES & RESPONSIBILITIES:

• Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management.
• Handle multiple transactional services including but not limited to deposits, withdrawals, cashing checks, processing payments, transfers, selling manager/officer checks all by following and aligned with Bank’s policies and procedures.
• Ensures and promotes compliance by making sure all transactions are executed strictly within the established operating policies and procedures, and assuring they adhere to all applicable guidelines and regulations.
• Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned.
• Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.
• Picks up and returns cash box in vault; verifies its contents and signs register. Makes sure that workstation is fully prepared to execute transactions. Keeps constant control over keys, stamp and cash.
• Assists in balancing ATM, as well as processing transactions of the night depository, payrolls, auto window, mail and lobby depository.
• Reports and escalates to management any suspicious transaction, claims or activity observed within & outside the Branch.
• Promotes and provides information on the bank’s products including Digital Migration and Adoption (online, mobile, photo deposit, SDM, ITM, among others).
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate, technical degree or approved credits in Business Administration or related field preferred. 
• One (1) year of retail, customer service or cash register experience desirable. 
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent customer service and communication skills required, both verbal and written.
• Basic mathematical skills required.   Detail oriented and able to manage multiple priorities required.
• Good understanding of financial products and services preferred.
• Computer proficiency required.  Knowledge of MS Office and other business applications preferred. 
• Availability to work Monday to Saturdays and/or based on the branch hours of operations, plus flexibility to work overtime according to business needs is required. 

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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