OVERVIEW 

Automox is seeking a Technical Program Manager with a passion for creating team alignment, and operational efficiencies, utilizing data to make better decisions, and driving teams toward larger business goals. This highly visible and impactful position requires a solid understanding of IT Operations, the software development lifecycle, Agile software development, and process improvement. In this role, you will work with software engineers, product managers, UX designers, executive leadership, and other stakeholders to deliver quality projects that clearly articulate the unique value that Automox offers.

WHAT YOU’LL BE DOING

• Program Leadership: Lead complex, multi-disciplinary projects across agent software development and platform integration, ensuring timely delivery of features and solutions.
• Technical Planning & Execution: Develop project plans, establish milestones, and track progress. Facilitate technical discussions related to agent architecture, scalability, and platform integration.
• Platform & Agent Expertise: Utilize your background in agent software and platforms to contribute to architectural design decisions, technical risk assessments, and system optimizations.
• Risk Management & Problem-Solving: Identify risks and issues early in the project lifecycle. Develop mitigation plans and work cross-functionally to resolve bottlenecks, ensuring projects remain on track.
• Process Improvement: Continuously refine program management processes, implementing best practices to increase efficiency and streamline execution across projects.
• Reporting & Communication: Provide clear and concise updates to stakeholders on the status, risks, and success metrics of projects. Ensure transparent communication between teams and leadership.
• Self-Starter: Evaluate how the team works today, could it be done differently?  What are the constant process issues that continue to nag or prevent the team from reaching their full potential?  Don’t wait to be asked to solve a problem, identify the problem and try to work through potential solutions.
• Business Planning: Drive business operational efficiencies that could work within a team, department or at the larger organizational level.  Always think about solving a problem at scale and how the business as a whole could run smoother.

SHARED VALUES

• Customer Focused: You put your customers first and are committed to their success.
• One Team: You hold yourself accountable and support your team.
• Tenacious: You finish strong and strive for continuous improvement.
• Nimble: You move fast, embrace change and adapt quickly.

WHAT YOU BRING TO THE TABLE

• At least 5 years of experience in technical project/program management, preferably in a related industry (ideally SaaS).
• Experience in the agent software domain, such as background with intelligent agents, automation software, or bot frameworks.
• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes.
• Experience in building or managing large-scale, high-availability platforms.
• Strong knowledge of the full lifecycle of product development.
• Experience in product development planning 
• Demonstrated collaboration with software engineers.
• Ability to evaluate product performance metrics, as well as diagnose and resolve issues.
• Expertise in Atlassian JIRA toolset.
• Exceptional communication and interpersonal skills.
• Brings intellectual curiosity, humility, accountability, and an overall positive approach.
• Comfortable being a change agent and guiding teams through new and fast-paced organizational process updates.
• Performance minded. Ability to prioritize and complete multiple projects with little to no supervision.