Technical Duty Officer
Network Operations
Posted on 9/26/2023
INACTIVE
Box

1,001-5,000 employees

Cloud content management and file sharing service
Company Overview
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.

Company Stage

N/A

Total Funding

$1.2B

Founded

2005

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

13%

2 year growth

24%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
RabbitMQ
PHP
Agile
Apache Kafka
Java
AWS
JIRA
Scala
Redis
Hadoop
Linux/Unix
Google Cloud Platform
CategoriesNew
Software Engineering
Requirements
  • 5+ years of large-scale production/platform operations experience in a large, SaaS provider environments
  • Experience in bare metal, Openstack, and K-8 architectures
  • Competent in debugging global, distributed Web/API sites based on Linux systems
  • Bachelor's degree in Computer Science or Information Systems or equivalent technical field
  • Flexibility to work different shifts and provide weekend coverage
Responsibilities
  • Own and direct live-site Major Incident Management
  • Triage, refine, and verify the Problem Statement
  • Lead daily Incident and Change ticket reviews
  • Troubleshoot and identify critical problems in a SOA/API-based, global hybrid cloud
  • Lead projects to improve tools and processes related to overall site and service manageability
  • Coordinate regularly with Infosec, Customer Success, Platform and Dev leaders
Desired Qualifications
  • Understanding of Agile methods and tools (Jira)
  • Experience with WAF, Bot Managers, and Content Delivery Networks (Cloudflare, Akamai)
  • Experience working in and transitioning into multi-regional hybrid cloud architectures (GCP preferred, AWS)
  • Understanding of Apache Zookeeper and Hadoop
  • Experience with large production Scala, Java, Node, PHP environments helpful
  • Experience working with various message bus technologies (Kafka, RabbitMQ, MQS)
  • Experience working with relational and non-relational databases and search engines
  • Experience with caching apps (Squid, Redis, Memcache)
  • Experience with service mesh technologies in a hybrid-cloud environment (Zookeeper, Smart Stack)