Full-Time
Customer Service Agent
Disputes, Bilingual
Confirmed live in the last 24 hours
Mobile banking and financial services for migrants
Entry, Junior, Mid
United States
- Passion for helping customers
- Fantastic communication skills and extremely service minded
- Love challenges and have the drive, focus, and determination to solve them
- Lead and resolve bank- and dispute-related conversations with customers
- Investigate and resolve dispute escalations in adherence with policies, processes, and timelines
- Support other agents and analysts in communication, quality monitoring, training, and mentoring
- Team up with Customer Service and Escalations teams to proactively detect dispute patterns, investigate unusual behavior, resolve dispute requests, and keep customers happy
- Assist with additional fraud-related and dispute-prevention initiatives to reduce money loss while maintaining timely resolution and regulatory compliance
MAJORITY is committed to delivering an all-in-one mobile banking solution tailored for migrants, streamlining essential financial services like money transfers, mobile top-ups, and international calling. With a clear focus on addressing the unique challenges faced by migrants, the company enhances user experience through multilingual personalized advisor support and uses technologies that ensure secure and instant transactions with competitive exchange rates. This ensures not only industry relevance but also a culturally inclusive and supportive work environment, making it an ideal workplace for those passionate about technology and social impact.
Company Stage
Series B
Total Funding
$93.3M
Headquarters
Norrmalm, Sweden
Founded
2019