Oliver Wyman – Performance Management Lead

Company:

Oliver Wyman

Description:

Oliver Wyman is now looking for a Performance Maangement Lead for the IMEA region! This role can be based in our Gurugram or Mumbai office.

Job Overview

We are looking for an exceptional individual to join the Performance Management Team for the India, Middle East, and Africa (IMEA) region. This is a highly demanding position in a fast-paced, professional services environment. The Performance Management Lead will be responsible to support and coordinate all performance management activities in IMEA for all client facing staff (Core Consulting Group (CCG), Affiliated Consulting Group (ACG), Specialists, Interns and Analysts). The Performance Management Lead will head the IMEA Performance Management Team  and will work in close cooperation and collaboration with the IMEA Talent Management team and the IMEA Head of Talent Management.

This role is integral to the smooth running of the business.

Key Responsibilities

Performance Management

• Supports in the definition and implementation of Oliver Wyman’s new performance management system (ADVANCE)

• Monitors throughout the year the trajectory of consultants, proactively identifying regressions or stalling in performance , anticipating performance concerns and suggesting appropriate measures

• Oversees and drives the project review process end-to-end

• Teams and collaborates with Talent Managers (ACG, CCG, Specialists /other geographies) to keep track of consultants’ staffing to raise Project Reviews

• Ensures timely project review submission and actions escalations

• Drives quality assurance (QA) of project review write-ups, ensuring reviews are consistent with the relevant competency frameworks

• Ensures project review delivery sessions between review writer and reviewee have taken place, and escalates any concerns to the respective Talent Manager

• Consolidates key insights from project reviews into individual consultant tracker and raises any performance concerns to Talent Managers

• Consolidates feedback provided for Business Development (BD) support

• Oversees and drives all performance improvement processes (PIPs, TDPs)

• Identifies performance cases, working closely with Talent Managers

• Prepares all materials required for any performance conversations within the PIP/TDP processes, coordinating with stakeholders to receive the relevant inputs

• Supports throughout the process documenting files, gathering notes, etc.

• Participates in the performance review meetings and communicates the outcome to the consultant

• Works closely with HC Operations on documentation and processes for each respective jurisdiction

• Leads the preparation of Mid-Year and Year-end Performance review process, supporting logistics and document preparation in close cooperation with respective Talent Managers

• Identifies consultant learning needs based on performance outcomes (including coaching), coordinates with Learning and Development (L&D) on necessary logistics and consolidates feedback from consultants on training effectiveness

• Supports on identifying consultants requiring training for project review writing, career review writing, self-evaluation trainings etc.

Reporting

• Leads on retrieving relevant reports (project reviews, performance flags, etc.) by using OW’s systems on Performance Management and other tools such as Tableau, Excel.

• Maintains a tracker for all performance cases and works with the Talent Managers to ensure that progress on all performance cases is updated in master sheet

• Supports pyramid planning/capacity planning and reporting in different cuts for different stakeholders (e.g. monthly industry lead meetings)

• Analyzes data and highlights trends across ranks and industries/capabilities where utilization is low

• Prepares dashboards – identify, analyze, and interpret patterns and trends in consultant’s performance so to ensure gaps in skillset is highlighted in a timely manner to the relevant stakeholders

Experience Required

• Ideal candidates will have a master’s degree and 5+ years of relevant professional experience in Talent Management and working in a fast-paced and dynamic client services business environment, ideally from a Management Consulting or Big 4 Consulting firm

• Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy

• Proven ability to foster relationships at all levels of the organization

Skills and Attributes

• Excellent written and verbal communication skills in English

• Very strong Microsoft Excel (analytical) skills to generate insights from large Strong proficiency in PowerPoint

• Applying an analytical mindset to propose data driven solutions

• Ability to work with limited supervision

• Highly organized, detail-oriented, and process-minded

• Ability to multitask and operate effectively in a fast-paced dynamic environment

• Ability to work collaboratively in a global team in a multicultural environment

• Positive, proactive and a problem solver

• Professional, tactful, and able to engage with colleagues at all levels in the firm

• Keen to work in a fast-paced, dynamic client-services environment

Technical Skills

• Strong Word, Excel, and Outlook skills.

• Fluent in English (written and verbal)

• Experience working with a resource management system highly desirable

• Proficient with data analysis and reporting

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

• We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.