Full-Time

Director – Information Security

Posted on 4/15/2025

Toast

Toast

5,001-10,000 employees

Technology platform for restaurant operations

No salary listed

Expert

Bengaluru, Karnataka, India

Hybrid work model fostering in-person collaboration while valuing individual needs.

Category
Cybersecurity
IT & Security
Required Skills
Risk Management
Requirements
  • 10+ years of experience in information security, compliance, and risk management, with demonstrated success in leading security teams and initiatives.
  • Ability to inspire and motivate teams, build strong relationships, and influence at all levels of the organization.
  • Expertise in cybersecurity technologies, risks and controls processes, best practices, and emerging threats.
  • Ability to develop and implement strategic security initiatives aligned with business goals. Creative and open to interpretation in security architecture and design. Not rigid in implementation of security standards.
  • Ability to analyze complex security issues, identify root causes, and develop effective solutions.
  • Ability to communicate technical concepts clearly and concisely to both technical and non-technical audiences.
  • Strong knowledge of security frameworks and regulations such as: PCI DSS, SOC, SOX, NIST CSF, and ISO 27001.
Responsibilities
  • Build and lead skilled Information Security, Governance, Risk and Compliance teams in India, fostering collaboration, innovation, and continuous improvement.
  • Develop and execute a comprehensive information security strategy aligned with Toast's business objectives and global security framework.
  • Manage daily security operations, including incident response, vulnerability management, and threat intelligence. Lead security awareness initiatives to enhance the organization's defense posture.
  • Ensure compliance with relevant industry standards / regulatory requirements (e.g. SOX, PCI, SOC, etc) and internal policies. Proactively identify, assess, and mitigate compliance and security risks.
  • Work closely with cross-functional teams, including Engineering, IT, Operations, Enterprise Risk, and Legal, to integrate security into all aspects of the business. Communicate effectively with senior leadership and stakeholders on security risks and initiatives.
  • Stay abreast of emerging security threats and technologies, and adapt security strategies and controls accordingly. Support security as a 'culture of yes', unblocking engineering and product innovation wherever possible.
Desired Qualifications
  • Experience in the technology, payment card or financial services industry is a plus.
  • CISSP, CISM, or other relevant security certifications are highly desirable.
  • Strong understanding of cloud security and data protection principles.
  • Experience with security incident response and forensic investigations.
  • Experience with supporting security in cutting-edge software or hardware development organization

Toast provides a technology platform tailored for the restaurant industry, offering a range of products and services that help streamline operations, enhance customer experiences, and increase profitability. Its main product is an all-in-one point-of-sale (POS) system that integrates mobile ordering, online ordering, and gift card management, along with features for sales reporting, employee management, and customer relationship management (CRM). This integration allows restaurants to minimize their dependence on third-party services, leading to cost savings. Unlike many competitors, Toast operates on a subscription model, charging restaurants a recurring fee while also generating revenue through transaction fees and hardware sales. The goal of Toast is to empower restaurants to optimize their operations and grow their businesses by providing essential tools that improve efficiency and profitability.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Boston, Massachusetts

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Toast's expansion into hotel restaurant technology opens new market opportunities.
  • The launch of Toast Invoicing simplifies catering and wholesale order management for restaurants.
  • AI-powered tools enhance customer satisfaction and streamline restaurant operations.

What critics are saying

  • Increased competition from SpotOn could impact Toast's market share.
  • Integration challenges from acquiring Delphi Display Systems may affect operational efficiency.
  • Expansion into hotel technology may stretch resources, impacting core restaurant services.

What makes Toast unique

  • Toast offers a comprehensive, cloud-based POS system tailored for restaurants.
  • The platform integrates front-of-house, back-of-house, and guest-facing technologies seamlessly.
  • Toast's Marketing Suite uses AI for targeted campaigns and personalized guest experiences.

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Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Business Wire
May 1st, 2024
Toast Launches Digital Storefront And Marketing Suites Designed To Make It Easier For Restaurants To Bring Guests In And Keep Them Coming Back

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the all-in-one technology platform built for restaurants, today announced details for its Digital Storefront and Marketing Suites. Toast’s Digital Storefront Suite offers robust website and online ordering capabilities. Toast’s Marketing Suite marries marketing tools with automation technology. Together, the suites create a seamless digital hospitality experience for restaurants, integrate across the Toast platform, and allow restaurants to gather guest data from online and point-of-sale (POS) transactions. This data powers automated, targeted campaigns and custom-tailored guest experiences, fostering an engaging online environment that attracts guests and encourages return restaurant visits and repeat orders.“ Through innovations including our Toast Go® 2 handheld devices and Toast Mobile Order & Pay®, Toast technology has streamlined and transformed the on-site guest experience for restaurants of all sizes and types,” said Steve Fredette, President and Co-Founder of Toast. “ Our Digital Storefront and Marketing Suites extend that enhanced guest experience online using tools like Toast’s new AI-powered writing assistant, search engine-optimized websites and online menus, promotional offers, loyalty programs, and automated marketing campaigns that work together to draw guests in and keep them coming back.”Marketing automations in Toast’s Marketing Suite help save time and remove guessworkWhether increasing online orders or driving in-store visits, Toast’s Marketing Suite can help restaurant owners and operators reach their goals

Business Wire
Apr 11th, 2024
Toast Expands Commitment To Enterprise Brands With Launch Of Restaurant Management Suite

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital platform built for restaurants, today announced the launch of its new Restaurant Management Suite. Powered by insights from more than 100,000 restaurant locations including hundreds of multi-unit brands like Caribou Coffee, Papa Gino’s & D’Angelo, Bar Louie, Nothing Bundt Cakes, and more, Toast’s Restaurant Management Suite provides enterprise brands with the data and insights, control and support, and integrations they need to better manage their businesses.“ To succeed in today’s competitive environment, enterprise operators need intuitive tools and readily available insights at the location and corporate levels to help them manage administrative complexity and make the right decisions as they grow,” said Steve Fredette, President and Co-Founder of Toast. “ The size and diversity of our customer base give Toast unique insights into what operational excellence and top-notch performance look like across the industry. With innovations like Benchmarking and improved tools like Multi-Location Management and Menu Manager and Publishing Center, Restaurant Management Suite is designed to help restaurants of any size, especially multi-unit brands, perform at their best and grow.”Advanced Restaurant Analytics Provides New Data and Insights Leveraging an AI-based Classification Tool to Enable Teams to Make Better Decisions Across LocationsAccording to a recent Toast survey, top challenges for operators include the administrative aspects of the restaurant business, including managing multiple service channels and locations, and interpreting guest data1. With Advanced Restaurant Analytics, restaurant brands can provide their teams with detailed data and insights to know what’s happening across their locations — and why — to make better business decisions. Advanced Restaurant Analytics provides greater clarity into a restaurant brand’s sales and menu performance, including location-level reporting and competitive benchmarking tools.Advanced Restaurant Analytics includes:Coming soon Benchmarking tool that will enable leaders to compare restaurant and menu category performance against aggregated data from Toast restaurants categorized and analyzed leveraging an AI-based classification tool

Business Wire
Mar 7th, 2024
Q4 Trends Report: Catering Orders Surge With New Digital Ordering Channels, Food Alcohol Insights Tipping Data

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the all-in-one digital platform built for restaurants, today announced its Q4 2023 Restaurant Trends Report, providing insight into the overall state of the U.S. restaurant industry through an analysis of aggregated data from selected cohorts of restaurants and in select U.S. metropolitan areas on the Toast platform, which serves approximately 106,000 restaurant locations as of December 31, 2023. Read more details about our methodology below. This report looks into catering and large event transactions on the Toast platform, trends in 27 food types and nine alcohol categories, weekly tipping trends, and tips in all 50 U.S. States, from Q4 2023

Business Wire
Feb 21st, 2024
Caribou Coffee Selects Toast To Support Growing Coffeehouse Footprint

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital technology platform built for restaurants, today announced an agreement with Caribou Coffee to implement Toast Enterprise Solutions across 500 initial coffeehouse locations in the United States. In addition to Toast point-of-sale (POS) terminals, Caribou Coffee will use Toast Payments, Kitchen Display Systems (KDS), and Multi-Location Management. Caribou Coffee has made significant progress in its retail expansion plan through company-owned development as well as its previously announced franchise program. To help support the brand’s growing coffeehouse footprint, Caribou Coffee sought a modern technology partner with a robust, scalable POS solution that would be easy to use for all stakeholders including company and franchisee operators and team members. Focused on maximizing speed of service while maintaining an enhanced guest and team experience, Caribou Coffee also wanted to ensure availability of key features to support guests like the ability to modify active orders and offer flexible payment options. “Caribou Coffee was founded over 30 years ago with a vision to bring personal service into the coffeehouse space

Business Wire
Feb 7th, 2024
Toast Restaurant Technology Selected By Choice Hotels As Brand Standard For Two Upscale Brands

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital technology platform built for restaurants, today announced an innovative collaboration with Choice Hotels International (NYSE: CHH) to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Toast is also a Qualified Vendor for Choice’s other brands. Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties. This collaboration is designed to help owners accelerate growth in their food and beverage programs and digitalize the guest experience for on-site dining. From tableside to in-room dining, the Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems (PMS) to power modern dining experiences for guests. The implementation will digitalize the guest’s food and beverage experience on property while streamlining food and beverage operations for hotel staff

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