Scheduling Coordinator

The Opportunity

The Memphis Grizzlies are seeking a Scheduling Coordinator. The role is responsible for supporting the day-to-day staffing operations for all events held at the FedExForum, including games, concerts, and special events. This position is responsible for building, maintaining and communicating accurate employee schedules for frontline departments, in addition, to managing the attendance tracking and administering the point-based attendance policy process.  

The ideal candidate is highly organized, analytically curious, service focused and thrives in a fast-paced deadline-driven environment.  

In This Role You Will

Scheduling Oversight & Coordination

• Create and maintain event-based employee schedules in accordance with operational needs, availability, and budget targets.
• Coordinate game and event day staffing needs with internal departments.
• Publish and update event schedules using scheduling software (ABI Mastermind, UKG, etc.).
• Monitor shift assignments, shift swaps, and schedule changes to ensure proper coverage.
• Track and process scheduling preferences, availabilities, and time off requests to ensure that proper scheduling coverage is reflected.
• Serve as the scheduling point of contact for frontline employees, supervisors and managers and is the liaison between frontline employees and management to resolve scheduling conflicts
• Ensure schedules are compliant with meal and rest periods standards.
• Support workforce data entry and reporting, including attendance trends, no-show rates, and shift fulfillment metrics.
• Participate in post-event recaps to assess staffing/event coverage effectiveness and identify improvements.

Time and Attendance Oversight and Management

• Monitor daily attendance, including callouts, tardies, early departments, and no-shows.
• Administer the organization’s point-based attendance program by accurately tracking attendance infractions and point accruals in coordination with HR and departmental supervisors.
• Notify employees and supervisors of attendance status updates and escalate cases reaching corrective action thresholds.
• Prepare and issue first-level corrective actions in accordance with policy and in partnership with HR.

The Experience You Will Bring

• Bachelor’s degree or equivalent experience. 
• 3-5 years' of experience in workforce scheduling, attendance management or operations support.
• Strong working knowledge of Microsoft Excel, Outlook, and scheduling platforms (ABI, UKG)
• Strong interpersonal and communication skills with the ability to handle sensitive conversations professionally and ability to maintain confidential data and employee information.
• Detail-Oriented with a strong ability to prioritize and multitask in a dynamic environment.
• Ability to work flexible hours including evenings, weekends, and holidays as dictated by the event schedule.

Nice to Have:

• Knowledge and passion of NBA and NCAA Basketball; experience in a sports/entertainment venue, arena or large-scale public event setting.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

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Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.