Full-Time
IT Operations Engineer
Trader Support
Updated on 9/4/2026
ECI Group
11-50 employees
Wear plate manufacturer and supplier
Compensation Overview
$48.87/hr
No H1B Sponsorship
Houston, TX, USA
In Person
This is an in-person Houston-based contract role with an anticipated 10-month duration.
US Citizenship Required
Bachelor's, Associate's
 IT Operations (1) |
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- Relevant Information Technology or Management Information Systems education at bachelor's degree level or equivalent, or a qualified associate degree.
- A minimum of 5 years of desktop or infrastructure support experience, preferably in an end-user environment.
- Excellent English-language communication skills.
- Strong technical knowledge of industry-standard personal computer technologies and the trading user desktop environment.
- Experience with call-logging systems such as ServiceNow.
- Strong knowledge of Windows operating systems, Microsoft Office products including the Microsoft 365 suite, Exchange, and Active Directory.
- Awareness of market data feed services such as Reuters, Bloomberg ICE, and MarketView.
- Knowledge of development and scripting tools such as Excel, Visual Basic for Applications, Java, PowerShell, and Microsoft Power Platform.
- Knowledge of support and troubleshooting processes.
- Ability to deal with business and IT management at all levels.
- Ability to prioritize in a demanding environment with multiple deliverables.
- Ability to work reliably with minimum supervision.
- Affinity with technology and business processes.
- Provide effective IT floor support to resolve immediate operational issues and minimize business impact.
- Perform first-level troubleshooting for Windows operating systems, personal computers, networks, Microsoft Office and Microsoft 365, Exchange, Active Directory, trading-specific packages, external information services, online trading platforms, and bespoke trading applications.
- Provide first-level support for personal computer hardware, networking systems, the Windows environment, standard Microsoft Office packages, trading-specific analytics packages, external information services, online trading systems and services, and in-house systems essential to the trading network.
- Maintain operational effectiveness within the trading environment.
- Liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT teams, and external vendors on issues that cannot be addressed within the Trader Support team.
- Maintain working relationships with trading business users, the IT Service Desk, partners, vendors, and IT management.
- Collaborate within Shell IT, including Service Assurance, Enterprise Services, and Application Operations, to coordinate effective resolutions to operational issues.
- Follow all required security, compliance, and equipment-demand processes and procedures.
- Facilitate local deployment of software and hardware rollouts as required.
- Provide support during regional annual Business Continuity tests.
- Balance user requests with adherence to IT policies and processes.
- Apply technical expertise to continuously improve processes and tools within the team and in support of the business.
- ITIL certification is a plus.
ECI Group through Enduraclad International provides wear protection solutions, including wear steel and ceramic liner plates, as well as steel, ceramic and polymer linings and smooth overlays. Its products extend equipment life by supplying durable wear-resistant surfaces for harsh industrial service, manufactured in two ISO-certified workshops in Western Australia with a direct national and international supply chain. The company prioritizes quality with ISO 9001:2015 certification and Equal Assurance verification to standardize processes and maintain product quality. It differentiates itself as a one-stop shop for wear solutions with in-house manufacturing and a broad product range, aiming to deliver reliable wear protection to industrial customers across Australia and beyond and help reduce downtime.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
2011
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Simplify's Take
What believers are saying
- Almanac’s $350 million commitment underwrites ECI’s expansion beyond balance-sheet limits.
- Smith Hill and InterVest’s platform targets $250 million in loans, expanding deal flow.
- ECI and ApexOne already control 50,000 units and over $7 billion invested.
What critics are saying
- ECI’s growth depends on Almanac, ApexOne, Smith Hill, and InterVest staying committed.
- Value-add multifamily exposure ties returns to Sunbelt leasing and refinance execution through 2027.
- A severe borrower default cycle can crush the lending platform and freeze future fundraises.
What makes ECI Group unique
- ECI blends development, management, and private lending across multifamily assets.
- Almanac and ApexOne back ECI’s May 2026 $500 million Fund VI.
- Thomas Rowe joined as CFO in July 2026, strengthening capital execution.
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Benefits
Remote Work Options
Company News
ECI Group has received a $350 million equity infusion from Almanac Realty Investors to support its expansion in the multifamily sector. Alongside a new debt platform with Smith Hill Capital and InterVest, these initiatives are expected to generate over $3 billion in investment and financing growth in the next 3-5 years. ECI plans to acquire and develop multifamily communities in the Southeast and Texas, leveraging both direct investments and joint venture partnerships.