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Strategic Account Manager
Soccer Vertical
Posted on 9/9/2022
Remote • United States
Experience Level
Desired Skills
  • Experience creating and delivering client presentations
  • Engaging storytelling skills - You're someone who can present a compelling vision about how technology is improving the fan experience and driving incremental revenue to our clients
  • Technical-ish skills - We aren't hiring an engineer, but you should be comfortable working with them, able to credibly explain how APIs work, and even help with lightweight technical questions
  • Proficiency with data visualization (e.g. Looker), CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)
  • Passion about business of live events with a specific interest in sports
  • Lead contact on a portfolio of accounts, focused on developing and maintaining healthy and long-lasting relationships while having a detailed knowledge of the client's business and operations
  • Serving as the operational leader for assigned accounts, work with the SeatGeek Enterprise (SGE) account and leadership team to define and drive SGE strategy within SeatGeek and across the client
  • Oversee development of an annual success plan and monitoring business goals for each client; alongside communication and progress tracking with all partners
  • Operate as the voice of the customer internally by working with other SeatGeek Enterprise business leaders in ClientX, Product and Marketing to provide incredible client experience and outcomes
  • Partner with the Sales, Partnerships and Marketing teams to produce materials that highlight client successes and create positive referrals
  • Manage the multiple projects, deliverables and resources for the assigned key account(s) by driving all teams (the client and SeatGeek) to prioritize, allocate resources, and manage risk
  • Lead renewal negotiations and drive upsells through highlighting new product offerings through a consultative approach
  • Help develop business plans and go-to-market strategy for new product offerings
  • Recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently to all partners
  • Be an expert about the ticket, sports, and entertainment industry and share best practices amongst clients
  • Create opportunities for clients to communicate with other ticketing organizations and rightsholders (e.g. Customer summits)
Desired Qualifications
  • 4-6 years in a client-facing, strategic and account management role (e.g. agency, consulting, or franchise); Sports and soccer exposure is a plus
  • History of success in project or account management, and the ability to manage a number of concurrent projects effectively; experience managing operations for enterprise clients within the SaaS space is a plus

201-500 employees

Mobile focused ticket platform
Company Overview
SeetGeek's mission is to enable rightsholders to reach more fans, and as a result, sell more tickets to new audiences by putting inventory into the hands of other companies. The company is building an online marketplace for entertainment.
  • Health insurance coverage
  • paid time off
  • Matching 401k program
  • Parental leave
  • Monthly ticket-purchase stipend for live events
  • Paid for subscriptions to services like One Medical, Ginger.io and Headspace
  • Team events
  • Flexible work environment - work remote or in the office as you please
  • Home office stipend
Company Core Values
  • Interfaces matter
  • Consumer advocate
  • Detail obsessed
  • Aligned DIY
  • Bold yet humble
  • Value time