SeatGeek Enterprise is our innovative open-ecosystem enterprise ticketing software that allows teams, venues, and promoters to efficiently run their businesses and captivate fans.

We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, Brooklyn Nets, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End.

As Strategic Account Manager, you’ll be the business owner for a portfolio of SeatGeek Enterprise’s (SGE) US clients in sports and entertainment. Reporting to the Senior Director of US Account Management, you’ll improve on the evolving ticketing, sports and entertainment space and advocate across the organization on behalf of partners and opportunities. You’ll keep a pulse on the health of your client’s business and help them meet their goals. Your success will be tied to your passion for creating a better ticketing experience for venues, teams and their customers.

What you’ll do

• Lead contact on a portfolio of accounts, focused on developing and maintaining healthy and long-lasting relationships while having a detailed knowledge of the client’s business and operations
• Serving as the operational leader for assigned accounts, work with the SeatGeek Enterprise (SGE) account and leadership team to define and drive SGE strategy within SeatGeek and across the client
• Oversee development of an annual success plan and monitoring business goals for each client; alongside communication and progress tracking with all partners
• Operate as the voice of the customer internally by working with other SeatGeek Enterprise business leaders in ClientX, Product and Marketing to provide incredible client experience and outcomes
• Partner with the Sales, Partnerships and Marketing teams to produce materials that highlight client successes and create positive referrals
• Manage the multiple projects, deliverables and resources for the assigned key account(s) by driving all teams (the client and SeatGeek) to prioritize, allocate resources, and manage risk
• Lead renewal negotiations and drive upsells through highlighting new product offerings through a consultative approach
• Help develop business plans and go-to-market strategy for new product offerings
• Recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently to all partners
• Be an expert about the ticket, sports, and entertainment industry and share best practices amongst clients.
• Create opportunities for clients to communicate with other ticketing organizations and rightsholders (e.g. Customer summits)

What you have

• 4-6 years in a client-facing, strategic and account management role (e.g. agency, consulting, or franchise); Sports and soccer exposure is a plus
• History of success in project or account management, and the ability to manage a number of concurrent projects effectively; experience managing operations for enterprise clients within the SaaS space is a plus
• Experience creating and delivering client presentations
• Engaging storytelling skills - You’re someone who can present a compelling vision about how technology is improving the fan experience and driving incremental revenue to our clients
• Technical-ish skills - We aren’t hiring an engineer, but you should be comfortable working with them, able to credibly explain how APIs work, and even help with lightweight technical questions
• Proficiency with data visualization (e.g. Looker), CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)
• Passion about business of live events with a specific interest in sports

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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