Food & Beverage Coordinator

Overview

As a Food & Beverage Coordinator, you’ll help keep the restaurant running smoothly by handling important administrative tasks. You’ll support the leadership team and help create a relaxed, island-style atmosphere for guests and team members.

Salary $20/hour-$23/hour

Responsibilities

KEY RESPONSIBLITIES:

• Collect & input weekly schedule information for department schedules including PTO tracking.
• Establish and maintain department files; maintain up-to-date filing system.
• Update Tommy Bahama training book monthly to ensure correct training documents.
• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.
• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.
• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.
• Administrative assistance for F&B managers including HR paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.

ADDITIONAL RESPONSIBILITIES:

• Work in a cooperative and friendly manner with fellow employees, set a positive example.
• Provide the highest level of guest service to the hotel’s clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Follow the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

DEPARTMENTAL SUPPORT:

• Schedule Quarterly EcoSure/Inspection walk-throughs & Brand Standard Audits
• Organize and maintain online services (Open Table, On Demand, etc.)
  • Information updates (hours of operations, booking times, etc.)
  • Reservation reporting
• Maintain, respond, and report for Social Media issues (coordinate with managers)
• Respond to Hilton feedback issues (coordinate with managers)
• Respond to guest check and folio inquiries (InfoGenesis)
• Enter and track all departmental work orders & needs (ALICE, etc.)
• Upkeep for F&B CT Connect news feeds & postings (schedules, events, etc.)
• Maintain, audit, and support for InfoGenesis (buttons, programming, reports)
• Maintain and upkeep for departmental SOC’s and forms
• Track Food handlers and RBS compliance monthly
• Update Tommy Bahama training Guide monthly, including food and beverage options as well as steps of service .
• Uniform inventory monthly
• Any other duties or tasks assigned associated with the position

Qualifications

• Strong written and verbal communication skills with a variety of styles
• Natural collaborator with the ability to identify opportunities and take initiative
• Comfortable using a computer, navigating Windows and Microsoft Office, Point of Sale System and Outlook Email
• High school diploma or GED

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS:

•  Strong Organizational skills
• Ability to type 45+WPM
• Excellent PC skills
• Proficient in MS Office (Word, Excel, Power Point)
• Knowledge of POS operating systems (InfoGenesis)
• Knowledge of Delphi operating system
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Attention to detail, discretion, good judgment, excellent interpersonal skills, excellent written and verbal communication skills.
• Ability to successfully multi task and maintain confidential information.
• Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
• Requires excellent communication skills, both verbal and written, additional language ability is a plus, however, not required.
• Flexible to work varying schedules, including nights, holidays, and weekends as needed.
• Comprehensive knowledge of Federal, State, and local health, safety and legal regulations

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school or equivalent education required. 
• 1 year previous clerical experience

DESCRIPTION/DEGREE OF PHYSICAL DEMANDS:

• Typical office environment
• Overhead, shoulder level, and floor level lifting
• Pushing/Pulling     
• Sitting - Moderate: Ability to sit for prolonged periods.
• Standing - Ability to stand for short periods of time, up to 1-3 hours consecutively.
• Walking - Ability to walk 1 to 3 hours a day and move in small areas.
• Climbing - Modest: Lift, pivot and stretch, bend, squat and kneel with weight up to 15 pounds occasionally.
• Balancing - Often required to maintain balance while carrying weight and reaching.
• Stooping - Knees, back and lower body must be flexible enough for repetitious stooping as an ongoing function.
• Kneeling - Some kneeling on hard surfaces.
• Twisting - Continual demand of radius of 120 degrees, either direction from the waist, head, back or neck.  Constant knee, hip, ankle and foot rotation.
• Reaching - Continual ability to reach above head with full arm, shoulder and hand extension and rotation.
• Finger Dexterity - Finger and thumb dexterity must be full range with consistent use.
• Grasping/Gripping - Minimal, right and left hands need to grip to constant 5 lb. pressure
• Feeling - Ability to detect and differentiate heat and cold, pressure registration, moisture, hard, soft, thin, and thick.
• Talking - Able to continually communicate fluently in English. 
• Hearing - Able to hear diverse scopes of pitch levels, volume, respond to noise and alert at all times.
• Vision - 20/20 vision with or without aid.

 Above description attainable with or without reasonable accommodations.

ENVIRONMENTAL WORK CONDITIONS:

• Weather Exposure –  Cold and Heat Exposure, Wet/Humid Exposure                         
• Noise Exposure – Vibration, Office equipment noise                            

EXPOSURE TO HAZARDS: 

• Moving Mechanical Parts   
• Electric Shock                                         
• High Places
• Chemicals
• Some exposure to coffee maker(s)

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