Full-Time
Customer Success Lead
Posted on 10/31/2025
Fundamental Research Labs
11-50 employees
Autonomous digital human agents for AI
No salary listed
Menlo Park, CA, USA
In Person
 Sales & Account Management (1) |
|---|
- 3+ years of experience in customer success, product operations, or solutions-oriented roles (startup or SaaS experience preferred)
- Deep empathy for users; you love understanding how people use tools to get work done
- Strong analytical instincts: comfortable interpreting dashboards, user data, and engagement trends
- Excellent communicator, ability to distill customer feedback into clear product insights
- High ownership and bias for action: you don’t wait for direction, you create momentum
- Build relationships with Shortcut’s top users and enterprise teams to ensure successful onboarding, adoption, and expansion
- Conduct deep-dive sessions to understand customer use cases and share best practices for maximizing value
- Translate customer feedback into clear, prioritized insights for the product and engineering teams
- Develop and refine onboarding materials, guides, and training resources to scale success
- Monitor key usage metrics to identify power users, churn risks, and opportunities for new features
- Partner with product and growth to test new workflows, gather feedback, and validate feature hypotheses
- Champion the customer internally, ensuring every Shortcut update moves the needle for real users
- Hands-on experience with analytical tools like PostHog
- Background in financial services, investment banking, FP&A, or other analytically intensive domains is highly valued
Fundamental Research Labs builds digital human agents through applied AI research. It creates autonomous agents capable of exhibiting human-like traits such as empathy, friendship, and fun, and makes them usable by individuals and enterprises. The first product is an agent that can play Minecraft with users, offering a friendly, interactive, and ongoing experience. The company scales infrastructure and advances research to support new technologies, and aims to deliver unique products to market. Its goal is to broaden what AI agents can do by making them more human-like and versatile, with a focus on interoperable, long-term autonomy.
Company Size
11-50
Company Stage
Series A
Total Funding
$45.1M
Headquarters
San Francisco, California
Founded
2023
Simplify's Take
What believers are saying
- $33M Series A led by Prosus enables team expansion in Menlo Park.
- Multi-agent systems advance rapidly for complex productivity tools.[2]
- Gaming origins like Minecraft agents expand to enterprise solutions.[6]
What critics are saying
- Microsoft Copilot integration into Excel commoditizes Shortcut within 12-24 months.[3]
- Fairies freemium fails to convert users against ChatGPT Plus in 12-18 months.[3]
- $40M funding lasts 18-24 months before Series B stalls.[2]
What makes Fundamental Research Labs unique
- Fundamental Research Labs builds digital humans with empathy, autonomy, and social intelligence.[1][2]
- Shortcut AI agent outperforms humans in Excel tasks using multi-agent systems.[1]
- Fairies provides general-purpose consumer AI assistant living on users' machines.[4]
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 12%2 year growth
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Prosus Ventures leads US$30 million in a Series A funding round in Fundamental Research Labs (formerly known as Altera.AL), an applied AI research company building long-term autonomous, collaborative AI agents, with participation from a16z Speedrun, Patron, First Spark, Factorial, VamosVentures, and angels including
Fundamental Research Labs, formerly known as Altera, secured $33 million in Series A funding led by Prosus, with participation from Stripe co-founder Patrick Collison. The company, founded by Dr. Robert Yang from MIT, focuses on AI applications across various fields and offers products like Fairies, an AI consumer assistant, and Shortcut, a spreadsheet-based agent. They aim to enhance productivity and plan to develop digital human technologies and robots in the future.
Prosus Ventures led a $30 million Series A funding round in Fundamental Research Labs, an AI research company focused on building autonomous, collaborative AI agents. The funding will help advance their research and expand their team. Fundamental Research Labs, co-founded by Dr. Robert Yang, has developed AI agents for complex tasks, including the Shortcut Excel agent, which outperformed human analysts in tests. This round follows a $9 million seed round, bringing total funding to over $40 million.