Full-Time

Technical Specialist

Posted on 1/17/2025

InterSystems

InterSystems

1,001-5,000 employees

High-performance data platforms for various industries

No salary listed

Junior, Mid

Slough, UK

Category
Backend Engineering
Software Engineering
Required Skills
JavaScript
SQL
Java
C/C++
Data Analysis
HTML/CSS
Requirements
  • Knowledge of web oriented languages, including HTML, and Java script.
  • Experience with SQL, data analysis and database methodologies
  • Knowledge of programming languages – ideally Java or C++
  • Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
  • Experience with data analysis and database methodologies
  • Be able to design and write technical documents.
  • Well versed in Internet / Intranet concepts
  • Ability to work in team (with colleagues/partners eventually located in different town/countries)
  • BS or MS in Computer Science or equivalent qualification; (Physics, Mathematics, Sciences)
Responsibilities
  • Provide immediate response to customer inquiries in accordance with service standards.
  • Provide technical support for application development using InterSystems’ technology stack.
  • Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
  • Provide technical support for troubleshooting and performance analysis.
  • Escalate Open (unresolved) problems in accordance with current policies and procedures
  • Production of training materials for technical courses such as system custom development.
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • Participate in on-site technical training if required
  • Participate in on-site Support related meeting with customers/partners if required
  • Participate in the on call 24 hour roster service
  • Participate in on-site implementations if required
Desired Qualifications
  • Experience within InterSystems products (Caché, Ensemble) highly desirable but not required

InterSystems specializes in high-performance data platforms and solutions tailored for industries like healthcare, finance, and supply chain management. Its main products include the InterSystems IRIS Data Platform, which supports large data volumes and mission-critical applications, HealthShare for sharing and analyzing patient data across healthcare systems, and TotalView for optimizing asset management. InterSystems differentiates itself by focusing on AI integration to enhance human decision-making and creativity, while also providing extensive training and support to clients. The company's goal is to empower organizations to make informed decisions and improve outcomes through effective data management and analysis.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1978

Simplify Jobs

Simplify's Take

What believers are saying

  • IntelliCare's AI capabilities attract healthcare clients seeking advanced solutions.
  • Partnership with Vanderbilt enhances InterSystems' reputation in healthcare informatics education.
  • TrakCare's Best in KLAS Awards recognition boosts adoption in Asia/Oceania and Europe.

What critics are saying

  • Competition from AI-driven EHR systems like Zoom's platform challenges market share.
  • Rapid AI adoption may lead to regulatory challenges in data privacy and ethics.
  • Cloud-based infrastructure shift exposes InterSystems to cybersecurity risks.

What makes InterSystems unique

  • InterSystems' IntelliCare EHR integrates AI, enhancing healthcare technology leadership.
  • TrakCare system's global recognition reinforces InterSystems' leadership in healthcare technology.
  • InterSystems' focus on cloud-based infrastructure aligns with modern healthcare trends.

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Benefits

Generous parental leave

Flexible work schedule

Family medical leave

Health insurance benefits

Wellness programs

Professional development

401k

Generous PTO

Company News

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Pulse IT
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InterSystems launches IntelliCare, AI-powered EHR

Introducing the EHR at HIMSS25 in Las Vegas this week, InterSystems says IntelliCare brings "next-generation AI capabilities to EHRs", delivering streamlined workflows, reduced administrative burden, enhanced patient interactions, and improved operational efficiency - all while maintaining rigorous human oversight for accuracy and safety.

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