Implementation Manager
Posted on 3/22/2023
London, UK
Experience Level
Desired Skills
  • 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
  • Ability to quickly understand and explain technical concepts and business interdependencies
  • Experience working closely with Enterprise-level clients
  • A problem solving work style that is collaborative, positive and consultative
  • Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
  • Experience with live streaming infrastructure
  • Basic experience or interest in learning basic CSS and Javascript
  • Own the technical onboarding and implementation of Vimeo Enterprise
  • Work with our Operations team to constantly improve and iterate on the onboarding process
  • Manage challenging client situations with solutions oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
  • Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
  • Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
  • Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices
  • Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows
Desired Qualifications
  • Experience at a scaling SaaS company
  • Video familiarity
  • Experience working with a team that spans across time zones

1,001-5,000 employees

Video sharing platform
Company Overview
Vimeo was created as a place for creative pros to beautifully and easily show off their work. Today, Vimeo is much more than a viewing destination. It's a start-to-finish video platform giving creative professionals, businesses and organizations everything they need to make and market amazing, impactful videos.
  • Unlimited paid time off
  • Company-matched 401k
  • Medical and dental
  • Daily breakfast, plus snacks and drinks aplenty
  • Company outings and events
  • Tuition reimbursement
  • Company equity
  • Company-matched charitable donations
  • Parental leave and adoption assistance
Company Core Values
  • Community above all - We’re fueled by an undying love for art, creativity, and above all else, our community of creators and viewers. And our community = planet earth. Literally. Our members are as diverse as they come, hailing from over 200 countries around the world
  • High quality, but scrappy - We work as a team to build compelling best-in-class products,and innovate ahead of the industry, without ever sacrificing quality. We also understand that having diverse employees building those products will make them more valuable to the diverse communities they serve
  • Positive vibes - We’re a nice, inclusive, and curious bunch sending good energy into the world. We are made with 💓 in NYC, and put our community guidelines in place to help keep Vimeo a magical place, that doesn’t condone harassment of any kind
  • Dare to be different - And lastly, we take our work seriously, not ourselves, and aren’t afraid to keep Vimeo weird. We celebrate all the things that make humans humans