Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Chainguard

Chainguard

201-500 employees

Conducts supply chain risk audits and assessments

Data & Analytics
Cybersecurity

Compensation Overview

$145k - $165kAnnually

Senior

No H1B Sponsorship

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Microsoft Azure
Sales
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
  • Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
  • This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.
  • An entrepreneurial mindset - this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers.
  • Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
  • Driven, high emotional intelligence, and strong priority management skills.
  • West Coast Based Strongly Preferred: Previous early-stage startup experience, Passion for technology & cybersecurity, Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle.
Responsibilities
  • Lead the technical onboarding process for new customers.
  • Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
  • Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
  • Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
  • Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
  • Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
  • Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

Chainguard manages risks in supply chains, especially for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with suggested improvements. Their unique offering includes a curated base container image distro, which enhances the security and efficiency of software supply chains. Chainguard's goal is to help businesses mitigate risks and ensure compliance with industry standards.

Company Stage

Series C

Total Funding

$249M

Headquarters

Kirkland, Washington

Founded

2021

Growth & Insights
Headcount

6 month growth

46%

1 year growth

124%

2 year growth

282%
Simplify Jobs

Simplify's Take

What believers are saying

  • Chainguard raised $140 million in Series C funding in July 2024.
  • Chainguard's valuation reached $1.12 billion, becoming a unicorn.
  • Growing demand for secure container images boosts Chainguard's market potential.

What critics are saying

  • Increased competition from Seattle-based cybersecurity startups like Protect AI.
  • Chainguard's rapid valuation increase may pose overvaluation risks.
  • Expanding product range to AI workloads may stretch Chainguard's resources.

What makes Chainguard unique

  • Chainguard Images have 97.6% fewer vulnerabilities than industry alternatives.
  • Chainguard offers supply chain observability services for software dependencies.
  • Chainguard provides audits with detailed reports for supply chain risk management.

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