Director – Claims Service Operations

We are looking for a dynamic leader to direct the Claims Service Operations Division. The ideal candidate will be responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. As a Claims Service Operations Director, you will promote a culture where all are committed to providing exceptional customer service.

Responsibilities and Qualifications

• The ideal candidate will be accountable for directing claims associates.

• Managing and improving performance in claims has a significant impact on the profit and growth of the Company.

• You will review workflow and procedures with other departments and within the Claims Department to recommend procedural changes.

• You will also be responsible for ensuring the claims team follows all state regulations and statutory requirements which can be quite nuanced.

• The ideal candidate must have strong interpersonal skills and be willing to promote a positive and productive work environment. The candidate must be able to work under demanding conditions.

• Claims Management experience is required.

Skill Requirements

• Strong communication, organizational, and leadership skills; proficiency in training software and tools; ability to analyze data and assess training effectiveness.

• Ability to adjust training methods based on diverse learning styles and organizational needs. Strong ability to build relationships and communicate effectively across all levels of the organization.

• Ability to inspire and motivate employees towards personal and professional development. This role is crucial in ensuring that employees are well-equipped to succeed in their new positions, fostering a positive work environment, and contributing to overall employee retention and satisfaction.

• The ideal candidate must have strong interpersonal skills and be willing to promote a positive and productive work environment.

• The candidate must be able to work under demanding conditions.

• Must be able to speak in a clear, empathic and professional manner by telephone

• Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization

• Must attain and maintain the required licenses issued by the insurance departments of various states

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills

• Must be able to multi-task and problem-solve in a fast-paced environment

• Must be able to learn and apply large amounts of technical and procedural information

Location

• This position is located in the Dallas office (not remote) due to our growth for 2025 in this office.

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At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.