Technical Operations Analyst

Responsibilities

 
• Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis
• Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces
• Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results
• Perform environment maintenance tasks based on internal plans or requests from other teams
• Manage, monitor, analyze, and document changes to client environments, following change management procedures
• Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience
• Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time
• Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements
• Take the lead on certain technical and process improvements as you develop your knowledge of the environment
• Help improve our monitoring, alerting, environment maintenance, and provisioning tools
• Collaborate with other teams including Incident Management, Product, and Engineering
• Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones
• Work with a wide variety of technologies and adapt quickly as the environment evolves
• Learn and grow continuously, with support from your manager and the broader team

Note on scheduling: This role includes participation in a rotating on-call schedule as well as periodic scheduled night shifts. Shift structures are distributed fairly across the team and are communicated well in advance.

Qualifications (About You):

1–5 years of previous experience in an IT operations, cloud operations, DevOps, or managed services environment — we value depth of hands-on experience over years
Comfortable working directly in cloud consoles and management tools; you take pride in careful, methodical execution
Solid foundation working with Windows OS and/or Linux
Experience with AWS — especially EKS, EC2, S3, ECS, DataSync, and networking fundamentals including VPCs, subnets, and security groups — or a comparable cloud platform such as Azure or GCP
Highly self-motivated, with a genuine interest in technology and a drive to keep improving
General IP networking fundamentals
Experience with one or more of the following:
Message broker / message queueing systems such as RabbitMQ, WebSphere MQ, Apache Kafka, or ActiveMQ
NoSQL databases such as MongoDB, DynamoDB, or Redis
Remote monitoring and log automation tools

Nice to have:

• Experience with airlines or related operational systems — this will shorten your ramp-up time, though it is not required; you will learn on the job
• Familiarity with an Infrastructure as Code (IaC) approach to provisioning and managing IT infrastructure