Associate Clinical Specialist

At Medtronic, the Associate Clinical Specialist, supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education.This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district.

This is a field based role. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Responsibilities may include the following and other duties may be assigned:

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems

• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products 

• Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics

• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues

• Maintains a working knowledge of competitive products

• Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership) 

• Assists Management and Sales Training department in education/training of new employees in the district

• Complies with required event reporting and documentation utilizing Medtronic technology tools

• Accountable for placing orders with customer service for pending purchase orders and product replacement 

• Expected to work with materials management to collect POs for cases covered within the territory/district

• Responsible for managing inventory provided for case coverage, including:  timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold

• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level

• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)

• Visits accounts to replenish literature and establishes/maintains relationships with office staff

• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly

• Manages business expenses and budget effectively and in given timeframe 

• Ensures personal understanding of all quality policy/system items that are personally applicable  

• Completes all new hire therapy trainings as directed by medical education

• Completes all corporate compliance training prior to date due

• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager

• Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Qualifications
Must Have: Minimum Requirements
To be considered for this role, please ensure these minimum requirements are evident on your resume.

• A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; or

• An Associate’s Degree with a minimum 2 years of clinical or medical sales experience; or

• A Bachelor’s degree

Nice to Have

• Bachelor's degree in a health care related field

• Master’s degree

• Registered nurse or HCP with experience in a sterile environment

• Clinical experience with implantable neurological products and patient care

• Experience in servicing medical personnel on product use

• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care

• Understands basic reimbursement and healthcare environment

• Excellent organizational skills and ability to work under pressure

Other Job Requirements

• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation

• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts

• Ability to work efficiently and autonomously with little direction when outside of clinical events

• Ability to attend national meetings, district meetings and other training as requested

• Ability to wear a 7-9 lbs  protective lead apron for extended periods of time in the  operating room

• Ability to lift up to 40 lbs

• Ability to sitting, standing, and/or walking for 8+ hours per day

• Ability to bend/stoop, squat and balance frequently

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Business Description:

Our vision is to become the undisputed world leader in Neuromodulation, improving patient lives through innovative solutions. Our therapies span the care continuum; from early interventional procedures to implantable surgical technologies that relieve pain, restore function and improve lives for our patients.

We're committed to applying clinical and economic evidence and integrated technologies to our unmatched portfolio of therapies to develop healthcare solutions that increase patient access, improve the efficiency of procedures and deliver successful patient outcomes.​

The Neuromodulation Operating Unit offers solutions — from early interventional procedures to implantable surgical technologies — that treat chronic pain as well as pain from spinal fractures, cancer, and severe spasticity.​

Our key Interventional Pain therapies include: Balloon Kyphoplasty, Vertebroplasty, and Radiofrequency Ablation

Click here to learn more about our Balloon Kyphoplasty products.

Click here to learn more about our Vertebroplasty products.

Click here to learn more about our Radiofrequency Ablation products.