Customs Entry Writer

Customs Entry Writer is responsible for facilitating for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA) for inbound freight shipments. This includes classifying products, determining tariff and duty payments and tracking inbound shipments. 

Customs Entry Writer responsibilities and essential job functions include, but are not limited to the following:

• Serve as a customer advocate, committed to providing excellent levels of customer service and strong sense of accountability and urgency. 
• Accurately classify products with the appropriate HTS code. 
• Determine relevant duties and tariffs based upon valuation of goods using available government resources.  
• Promptly prepare and submit all required government forms and customs entries in compliance with regulations. 
• Prepares and executes billings for entry related services.
• Monitor shipments as they move through customs to ensure compliance at every stage. Report and resolve issues, delays and customs holds to minimize service charges.  
• Works with transportation agents, Customs Border Patrol (CBP) and others to resolve rejections and requests for information pertaining to custom entries. Makes corrections and updates to entries as necessary.
• Handle customs correspondence post entry process and any other related clearance details/information.
• Stays up-to-date on all customs procedure, rules and regulatory changes. 
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualification, Knowledge, Skills, and Abilities:

• High School Diploma or GED; Degree in related field of study or equivalent combination of education and work experience preferred.
• Must possess and maintain a Certified Customs Specialist (CCS) certification and/or US Customs Broker license or have the ability to obtain either within 1 year of employment.
• Involvement using the Automated Commercial Environment (ACE) portal and the Automated Broker Interface (ABI) a plus.
• Knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, HTS and tariff classifications, valuations, and Partner Government Agency (PGA) requirements.
• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with and present to both internal and external business partners.
• Ability to multitask and shift focus in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service. 
• Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).
• Ability to read, write, and speak English fluently
• 2+ years’ experience in processing customs entries and declarations.
• Experience using CargoWise Customs & Compliance software a plus.
• Ability to handle processing of customs entries within strict time constraints while maintaining a high-level of attention to detail and accuracy.
• Ability to problem-solve and manage transactional customer situations promptly and professionally while achieving commitments for service and assistance.