Mail and Print Services Supervisor

Overview

We are seeking a highly organized and detail-oriented Print & Mail Services Supervisor to oversee daily on-site operations while delivering exceptional customer service. This role requires strong leadership skills, hands-on experience with digital and offset printing, and a solid understanding of Command Workstation workflows. The ideal candidate will thrive in a fast-paced, high-volume production environment and possess working knowledge of bindery equipment.

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Why Join Us

• Competitive compensation

• Stable, professional work environment

• Opportunity to work with advanced digital and print production technology

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Identity Theft Protection and Bonus Incentives

Hourly Compensation: $22.00 - $23.00 USD

Schedule: Monday - Friday 8:00am - 5:00pm

Responsibilities

Key Responsibilities

• Supervise and support the on-site office and production team

• Deliver outstanding customer service with a professional, friendly, and cooperative attitude

• Perform administrative tasks including typing correspondence, filing, copying, data entry, word processing, and mail distribution

• Operate digital printing, copying, and scanning equipment to produce high-quality output

• Demonstrate strong proficiency in digital printing with a firm understanding of Command Workstation

• Support both digital and offset print production to meet quality, turnaround, and volume requirements

• Operate bindery equipment including cutters, folders, and trios to complete finished products

• Process inbound and outbound mail and packages, including scanning, sorting, and delivery

• Maintain and update employee lists, logs, reports, and production documentation

• Ensure adherence to business procedures, production standards, and safety guidelines

• Demonstrate flexibility in meeting customer demands in a high-volume production environment

Qualifications

Qualifications

• High School Diploma or equivalent GED 

• Proven experience in digital and offset printing environments

• Strong working knowledge of Command Workstation

• Hands-on experience with bindery equipment (cutter, folder, trio)

• Prior supervisory or team leadership experience preferred

• Strong attention to detail and organizational skills; Ability to multitask and prioritize in a fast-paced environment

• Proficiency with standard office equipment and Microsoft Office applications

Physical Requirements

• Ability to lift and move packages and print materials as required

• Ability to stand for extended periods while operating production equipment

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.