Head of Business Unit Services

Seeing beyond - future of medical technology

For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery.

In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives.

In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally. 

Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide.

The fact that our actions have a direct impact on people's well-being is what drives us every day.

Your role

• Define overall Services Strategy in alignment with customer expectations, MED-strategy, and market trends combined with a professional escalation management

• Management of customer expectations through the regular monitoring of Net Promoter Score and Customer Satisfaction as well as professional / proactive escalation management process

• Manage and improve financial and non-financial KPIs (Total Workforce Planning for MED Services, Services Revenue & EBIT, Mean Time To Repair, First Time Fix Rate (FTFR), Spare Parts-on-time delivery, Contract Coverage Rate, Connectivity, Dead on Arrival rate etc.) through regular monitoring and definition of optimization measures

• Act as an interface to Business Sector Heads, Functional Heads in Operations/Quality/Regulatory Affairs etc. as well as Corporate Function Heads

• Push for device connectivity within the MED portfolio to drive connected services and remote service as well as sustainability in Service through optimization of working capital and logistic processes

• Thought leadership and ability to motivate teams through a clear vision

• Create and run employee development programs & career paths

• Drive digital transformation of Services through the implementation of tools and processes by making data-driven decisions

• Responsible for the digital transformation of Service at Carl Zeiss Meditec (MED)

Your profile

• Master’s degree or equivalent in natural sciences with 7+ years management experience leading diverse functions & teams incl. Service and 5+ years’ experience leading large teams in Sales / Service functions

• Deep understanding of the global medical technology industry & processes

• Experience of R&D-processes in HW and SW, incl. applications of digital technologies

• Detailed knowledge in strategy development, understanding and solving complex problems, applications of digital technologies and networking skills

• Good knowledge in driving change through high set social, multicultural and servant leadership

Your ZEISS Recruiting Team: