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India Internship: Technical Support Engineer
Posted on 2/22/2021
INACTIVE
Locations
International
Experience Level
Intern
Desired Skills
Development Operations (DevOps)
Java
Linux/Unix
Management
nginx
Oracle
Postgres
SQL
Python
Requirements
  • Be a rising undergrad senior, or beyond
  • Currently be pursuing a BA/BS or Masters degree in Computer Science, Information Technologies, or a related field
  • Have a knack for debugging and troubleshooting complex issues
  • Have some understanding of Linux system administration, relational databases (SQL, Postgres, Oracle), web servers, such as Apache and Nginx , and debugging applications written in JAVA and Python
Responsibilities
  • Learn about the key components of our tech stack
  • Conduct research to identify trends that drive support volume
  • Collaborate with team members to implement case management optimization initiatives
  • Experience the customer lifecycle, from pilot to full deployment in production
  • Work with our Support DevOps team to help automate support tasks
  • Provide technical support to Alation customers, partners, and prospects
  • Create technical documentation and update the Alation Support knowledge base
  • Gain mentorship and 1:1 experience from full-time support engineers
Alation

51-200 employees

Data analytics for enterprises
Company Overview
Alation is a hyper-growth startup leading the Machine Learning Data Catalog space with an innovative product, passionate customers, and a team of people all working towards a common goal: to change the way people work with data.
Benefits
  • Health and wellness package
  • Vacation and time off
  • 401(k), performing bonus, and company equity
  • Promote from within; lunch and learns
  • Commuter benefit program, company outings, happy hours, certain meals provided
Company Core Values
  • Move the Ball: Taking action, whether it’s effecting a partial solution or taking a small step forward instead of a big one.
  • Listen Like You’re Wrong: Listening with an open mind, trying to understand others’ perspectives before sharing your own.
  • Build for the Long-Term: Taking the time to lay solid foundations for future success.
  • Measure Success Through Customer Impact: The team ultimately measures themselves by the impact they achieve. They strive for fairness and kindness in all interactions.