India Internship: Technical Support Engineer
Posted on 2/22/2021
INACTIVE
Locations
International
Experience Level
Intern
Desired Skills
Development Operations (DevOps)
Java
Linux/Unix
Management
nginx
Oracle
Postgres
SQL
Python
Requirements
- Be a rising undergrad senior, or beyond
- Currently be pursuing a BA/BS or Masters degree in Computer Science, Information Technologies, or a related field
- Have a knack for debugging and troubleshooting complex issues
- Have some understanding of Linux system administration, relational databases (SQL, Postgres, Oracle), web servers, such as Apache and Nginx , and debugging applications written in JAVA and Python
Responsibilities
- Learn about the key components of our tech stack
- Conduct research to identify trends that drive support volume
- Collaborate with team members to implement case management optimization initiatives
- Experience the customer lifecycle, from pilot to full deployment in production
- Work with our Support DevOps team to help automate support tasks
- Provide technical support to Alation customers, partners, and prospects
- Create technical documentation and update the Alation Support knowledge base
- Gain mentorship and 1:1 experience from full-time support engineers
51-200 employees
Data analytics for enterprises
Company Overview
Alation is a hyper-growth startup leading the Machine Learning Data Catalog space with an innovative product, passionate customers, and a team of people all working towards a common goal: to change the way people work with data.
Benefits
- Health and wellness package
- Vacation and time off
- 401(k), performing bonus, and company equity
- Promote from within; lunch and learns
- Commuter benefit program, company outings, happy hours, certain meals provided
Company Core Values
- Move the Ball: Taking action, whether it’s effecting a partial solution or taking a small step forward instead of a big one.
- Listen Like You’re Wrong: Listening with an open mind, trying to understand others’ perspectives before sharing your own.
- Build for the Long-Term: Taking the time to lay solid foundations for future success.
- Measure Success Through Customer Impact: The team ultimately measures themselves by the impact they achieve. They strive for fairness and kindness in all interactions.