Full-Time
Fulfillment Manager
OneSource Virtual
501-1,000 employees
BPaaS provider automating Workday processes
No salary listed
Phoenix, AZ, USA
In Person
Onsite in Phoenix, Arizona.
Bachelor's
 Warehouse & Fulfillment |
|---|
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- The candidate must be able to lift up to 50 pounds.
- The candidate must be able to stand for extended periods.
- The candidate must be willing to work outside standard business hours during year-end processing and at other required times.
- The candidate should have excellent communication, problem-solving, critical-thinking, and customer-service skills.
- The candidate should be flexible in a changing environment.
- The candidate should have strong organizational skills, with the ability to multitask and support multiple customers and businesses effectively.
- The candidate should have strong collaboration skills to work closely with others and support collective goals.
- The candidate should be detail-oriented and have good time-management skills.
- The candidate should be able to establish and maintain effective internal and external working relationships.
- The candidate should be able to lead multiple projects or initiatives effectively.
- The candidate should have strong research skills and assurance in meeting deadlines.
- The candidate should have equipment mechanical skills.
- The candidate must have a bachelor's degree or applicable work experience.
- The candidate must have 3–5 years of leadership experience.
- The candidate must have 7–10 years of experience working in a fulfillment or distribution center.
- The candidate must be highly experienced with Microsoft software programs.
- Manage a team of supervisors, senior fulfillment processors, and fulfillment processors across the Dallas and Phoenix sites.
- Oversee print and distribution activities supporting customer operations and internal human resources departments.
- Allocate work and schedules.
- Ensure print jobs occur and are shipped within customers' contractual service-level agreements.
- Ensure the team processes work according to standard operating procedures.
- Monitor tasks to ensure service-level agreements and customer satisfaction levels are met.
- Report incidents, assess their causes, and coordinate short- and long-term improvements with the Fulfillment Support Specialist.
- Perform and document formal customer root-cause analyses within contractual service-level agreement timelines.
- Serve as the escalation point for customers and manage the timely resolution of distribution issues.
- Adhere to security protocols safeguarding confidential, proprietary, and customer information.
- Ensure all daily work is processed according to each business unit's delivery requirements.
- Assess work products and procedures for accuracy, timeliness, and continuous improvement opportunities.
- Manage internal daily reporting and completion of work triggers, including print-job approvals, distribution-status updates, and follow-up on incomplete jobs.
- Deliver customer service across the distribution process.
- Work with the Fulfillment Operations Manager to ensure equipment is maintained to a high operating standard.
- Facilitate special internal requests for applicable company departments.
- Ensure 5S duties are completed.
- Assist with special projects as needed.
- Support disaster-recovery and business-continuity mitigation plans and execute those plans.
- Manage human-resources activities and employee performance appraisals, including one-on-one training, goal setting, professional-development plans, and monthly performance scorecards.
- Provide supervisory leadership for the entire nationwide team.
- Experience with Pitney Bowes or BlueCrest distribution equipment and software.
- Experience with FedEx, UPS, and USPS processes.
OneSource Virtual provides Business Process as a Service (BPaaS) tailored for Workday users. Its cloud-based offerings cover payroll, HR administration, benefits administration, and financial management, delivered through automated, end-to-end services that customers subscribe to. The product works by combining automation with Workday-focused processes to streamline and manage core HR and finance workflows from a single outsourced service, reducing manual work and enabling faster, more accurate operations. Compared with traditional outsourcing, OSV centers its service around a Workday-enabled BPaaS model and scalable, automated processes, allowing for consistent delivery across clients of various sizes and industries. The company’s goal is to help organizations lower operating costs, improve accuracy, and boost productivity by providing comprehensive, automated HR, payroll, and financial management in the cloud through a customer-centric service experience.
Company Size
501-1,000
Company Stage
Series B
Total Funding
$165M
Headquarters
Dallas, Texas
Founded
2008
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Simplify's Take
What believers are saying
- TA Associates bought majority in January 2026, funding growth and product expansion.
- OSV serves 1,500+ Workday customers and handles over $250 billion annually.
- New CPO Sarah Owen and board additions deepen product, payments, and Workday expertise.
What critics are saying
- OSV depends entirely on Workday; any platform favoritism hits revenue quickly.
- Trust Bank operations invite OCC scrutiny, capital demands, and compliance failures by 2027.
- Payroll and payments custody create existential liability if fraud, outages, or controls fail.
What makes OneSource Virtual unique
- Only Workday-exclusive partner since 2008, with patented in-tenant technology.
- OneSource Virtual Trust Bank, N.A. launched July 21, 2026, securing treasury control.
- Workday named OSV 2026 Partner of the Year for Innovation.
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Benefits
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
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↑ 0%OneSource Virtual appoints three new board members. Matt Brandt, Bala Janakiraman, and Amit Aghara bring deep experience in Workday, payments, and enterprise technology. OneSource Virtual (OSV), a leading provider of HR and payments services for the Workday ecosystem, named three new members to its Board of Directors: Amit Aghara, Matt Brandt, and Bala Janakiraman. Each brings deep experience in Workday, payments, or enterprise technology. Together they will help guide OSV into its next phase of growth. OSV serves more than 1,500 Workday customers and moves over $250 billion in treasury annually. The new appointments follow OSV's January 2026 strategic majority growth investment from TA Associates to fund continued growth, product innovation, and new customer capabilities. "Matt, Bala, and Amit each bring something distinct to our board," said John Bax, CEO of OneSource Virtual. "Matt knows the Workday partner ecosystem inside and out. Bala has scaled some of the most respected names in payments. And Amit has led product and technology through rapid growth. We're fortunate to have all three of these leaders share their expertise as OSV continues to grow." [To share your insights with us, please write to [email protected]]
OneSource Virtual adds three industry veterans to Board of Directors. June 17, 2026 Amit Aghara, Matt Brandt and Bala Janakiraman OneSource Virtual (OSV), a provider of HR and payments services for the Workday ecosystem, has appointed Amit Aghara, Matt Brandt and Bala Janakiraman to its Board of Directors as the company positions for continued expansion following a recent growth investment. The appointments come several months after TA Associates completed a strategic majority investment in OSV in January 2026. The company said the funding is supporting ongoing growth initiatives, product development efforts and the expansion of customer capabilities across its platform. OSV serves more than 1,500 Workday customers and facilitates more than $250 billion in annual treasury movement, giving the company a significant footprint within the Workday services and payments ecosystem. The addition of three executives with backgrounds spanning enterprise software, payments and technology is expected to strengthen the board as the company scales its operations and product offerings. "Matt, Bala, and Amit each bring something distinct to our board," said John Bax, CEO of OneSource Virtual. "Matt knows the Workday partner ecosystem inside and out. Bala has scaled some of the most respected names in payments. And Amit has led product and technology through rapid growth. We're fortunate to have all three of these leaders share their expertise as OSV continues to grow." Aghara joins the board with experience building software, payments and artificial intelligence businesses across multiple industries. He currently serves as Chief Technology Officer at Fintech, where he oversees technology architecture, product strategy and platform innovation. Prior to Fintech, he was a founding team member at Kore.ai, helping launch the company's agentic AI platform. Earlier in his career, he held a senior technology leadership role at Kony, contributing to the company's growth before its acquisition, and began his career at IBM, where he developed software products and earned several patents. Brandt brings extensive experience in enterprise software sales and partner ecosystems. Most recently, he served as Senior Vice President of Global Partners at Workday, where he helped lead the company's transition to a partner-first operating model. Before joining Workday, he held leadership roles at SAP and other software companies. A graduate of the U.S. Military Academy at West Point, Brandt began his professional career as an officer in the U.S. Air Force. Janakiraman adds deep payments and financial technology expertise to the board. He most recently served as CEO and board member of Onbe, a corporate payouts platform focused on enterprise clients. During his tenure, he led efforts to integrate predecessor businesses and build a modern business-to-consumer payments platform. Earlier, he was CEO of BluePay, guiding the company through its acquisition by First Data. Following the transaction, he served as Executive Vice President and Head of Partner Solutions at Fiserv. The board additions reflect OSV's focus on strengthening leadership oversight as organizations continue to seek more efficient ways to manage payroll, benefits administration, accounts payable, tax compliance and earned wage access within Workday environments. The company has worked exclusively with Workday customers since its founding in 2008, providing technology and services designed to automate administrative and transactional processes while helping organizations maximize the value of their Workday investments. With its growing customer base and expanded board expertise, OSV is positioning itself to support increased demand for integrated payroll, finance and benefits operations as enterprises continue to modernize workforce and back-office processes.
OneSource Virtual (OSV), a provider of HR and payments services for the Workday ecosystem, has announced a strategic majority investment from TA Associates. OSV founders, management and employees will retain a significant minority stake, whilst existing investors Halyard Capital and TCV will fully exit. Founded in 2008, OSV serves over 1,400 Workday customers, providing payroll, tax, earned wage access, accounts payable and benefits services. The company has grown its client base by 20% annually since 2020. The investment will support OSV's organic growth, product innovation and enhanced customer capabilities across the Workday ecosystem. TA Associates plans to expand OSV's product capabilities, including AI-enabled enhancements, and introduce operational initiatives to improve customer experience. Financial terms were not disclosed.
OneSource Virtual introduces expanded Leave Administration Services powered by absencesoft.
AUSTIN, Texas, June 12, 2024 /PRNewswire/ -- Today, Safeguard Global Pay and OneSource Virtual, two leading providers of HR and payroll solutions, are excited to announce the expansion of their partnership. This collaboration aims to deliver a comprehensive Payroll Suite tailored for Workday users, reaffirming their dedication to simplifying and enhancing HR and payroll processes for organizations worldwide.As a Workday-exclusive partner, OneSource Virtual is keenly focused on streamlining operations across HR, payroll, and finance for Workday customers. OneSource Virtual solutions provide a unique mix of technology and service to reduce administrative burdens, improve accuracy, and increase efficiency. Nearly 900 Workday Payroll customers partner with OneSource Virtual for payroll administration, payroll tax, garnishment services, and more.Safeguard Global Pay has solidified its position as a global workforce compliance and payroll specialist. Its mission is to facilitate seamless, efficient, and compliant global employment for companies of all sizes. With a strong emphasis on guiding organizations through the intricacies of global payroll and compliance, Safeguard Global Pay is dedicated to streamlining HR operations for their clients.Valerie Tazelaar, Payroll Director at FICO and longtime mutual customer, emphasized the partnership's benefits, stating: "You're working with a team of people that knows your organization