We are seeking an enterprising and motivated Implementation Strategist to join our team, empowering customers to learn our product and becoming a go-to guide of all things Moxe. You will have the opportunity to reshape the healthcare system by establishing our product as the new industry standard. The ideal candidate is a proactive problem solver, confident communicator, and fierce customer advocate. You are tech-savvy, have excellent judgment, are able to prioritize effectively and establish rapport with others quickly. In this role, you will collaborate with health systems, payers, and third-party requesters to customize our product and drive the value of Moxe.

What You’ll Do:

• Own the end-to-end management and execution of Moxe’s implementations including scoping, customer resource planning, status reporting, technical build, testing, issue troubleshooting, and go-live validation
• Collaborate with software engineers to build our software based on customer design decisions, including technical setup and testing, connectivity, content, and scenario testing
• Provide customer support and mentorship by leading weekly meetings and maintaining strong communication channels. 
• Advocate for customer needs by working with cross-functional teams to troubleshoot and resolve issues that arise during testing and post-live validation; use tools to run SQL queries and interpret results.
• Shape and align best practices for new product launches.

What You’ll Bring:

• 3-plus years of experience implementing software in a professional services environment (Direct experience with Electronic Health Record (EHR) or data exchange (e.g., API, ETL) a plus)
• A working knowledge of PostGreSQL relational databases, basic SQL querying knowledge preferred
• Concise, empathetic, and clear communication; the ability to adapt to different team member and client communication styles
• The ability to work on multiple projects simultaneously in a fast-paced environment
• A high sense of urgency and initiative - you dive right in and move things along
• A pattern of developing and documenting incremental process and system improvements
• Comfort with on-the-job training and willingness to constantly learn new tools and responsibilities

What We Offer:

• Flexible PTO
• 8 paid holidays
• Paid Parental Leave
• Medical, Dental, Vision, FSA
• 401K, Life Insurance, Short / Long Term Disability
• Professional Development