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Product Support Engineer
Confirmed live in the last 24 hours
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Knowledge of API technologies/techniques REST and/or other web services
  • Solid understanding of data structures and relationships
  • Bachelor's degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience
  • Experience in software development and concepts, including debugging (e.g. Python, Java, C#)
  • Experience supporting voice and messaging networks
  • Experience supporting products that rely on APIs and Web Services
  • Strong understanding of network protocols including SIP, TCP, DNS, TLS, HTTP(S)
  • Excellent communication skills (verbal, non-verbal & written)
  • Outstanding customer service skills
Responsibilities
  • Provide guidance, coaching, and support in the use and implementation of Bandwidth's API's for Telephone Number Management, Voice Call Control, SMS / MMS Messaging, and Order Management
  • Provide implementation, design, and usage support including best practices for complex customer implementations
  • Provide guidance and technical expertise (and sometimes coaching) to customers throughout their customer lifecycle
  • Provide prioritized feedback to Product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of customer facing documentation
  • Provide prioritized feedback to Customer Experience team about documentation and support interface enhancement needs
  • Share customer and internal pain-points with the Product, Customer Experience, and Technology teams
  • Actively drive customer issues and analysis to pinpoint issues including cross-functional utilization of Technical Support (TAC), Network Operations (NOC), Engineering, Customer Account Management, and Product Management
Bandwidth

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
Benefits
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn