Principal Product Analyst

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

TripAdvisor is the world’s largest online travel site, visited by 390 million travellers each month, and our Experiences business, Viator,  is a fascinating and ever-evolving part of the organisation. 

At Viator, the only thing we love more than travel is data. We slice it, we dice it, and we use it to empower our decision making. 

What You will do:

• Working as one of the  leaders within the Product Analytics team and closely with the Product Pod, you will be the lead analyst responsible for driving improvement in the product, through data, analytics and insight.

• Lead on Experimentation and AB Testing as a key element of the role, where you will run the analysis for any tests, using our in house system and mentor others.

• Product Analytics at Viator is about finding opportunities to improve customer experience, this is through many aspects but would include Funnel, Feature and Cohort Analysis.

• It's also about Realising those opportunities, working with the Product Pod to provide insight that drives change, either through AB Testing or Release. 

• In supporting the Objectives and Key Results we’re looking to drive, you will play a key role in creating reporting, analytics and insight views, that help the team to understand the product, the customer and commercial performance, whilst guiding others to do the same.

• Talking about the customer, we’re not just talking about one group, so segmentation, cohorts and customer understanding are at the heart of the role. 

What You’ll bring to the team:

• Significant Experience in a related analytical role, (ideal background may include Product Analyst, Data Science - Product, CRO, Digital Analytics, or Experimentation Analyst)

• Education: Bachelor's Degree in an analytical field (maths, economics, engineering, statistics, computer science etc)

• Skills - Advanced SQL, AB Testing / Experimentation, Tableau/Looker, Excel etc

• Proactive - ability to lead the analytics discussions , driving change, shaping approach

• Knowledge - ideally you will have knowledge of and worked in a Product Analytics or similar role, covering AB Testing, Conversion Optimisation, Funnel and Feature Analysis

• Customer Focus - having a passion for customer understanding and their experience, you will have experience of Segmentation and Cohort Analysis. 

• Collaboration - Your previous experience will have given the opportunity to work with Product, Engineering, Design etc, as part of a Product Approach. 

• Critical Thinking - Your previous experience will demonstrate the analysis of available facts, evidence, observations, and arguments in order to form a judgment by the application of rational, skeptical, and unbiased analyses and evaluation.

• Leadership - You demonstrate the best approach to analytical problems, applying critical thinking, you lead others by example in executing best practices

 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.