Security Officer

WHAT YOU’LL DO

The Security Officer is responsible for maintaining a safe and secure environment for employees, guests, and property within a designated area. They play a crucial role in preventing and responding to security threats, emergencies, and incidents. This role requires a strong sense of responsibility, excellent observation skills, and the ability to remain calm under pressure. The position is a supervisory role that will include assigning officers to specific posts and duties to include any lawful directive withing the companies’ policies.

Job Summary: To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for being a visible presence during all showroom and theater performances, ensuring operational efficiency and the highest level of customer service is achieved. It is the Security Officers’ duty to be aware of their surroundings while maintaining their individual positions. Security Officers should also be prepared to handle all situations that may occur in a professional manner.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

Responsible for the safety and well-being of guests and fellow Team Members.

· Gives directions and provides escorts to guests/customers in need.

·The ability to set up wanding stations and check all bags entering the venue.

·Be able to effectively communicate with Members of Security and Showroom Management.

· Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.

· Makes chip fills, jackpot verifications.

· Regularly provide escorts of money and persons in money-handling positions.

· Provides first aid, including CPR when necessary.

· Patrols all sections of property to identify safety hazards and breaks in security.

· Interviews, investigate and document all applicable incidents in accordance with company policy.

· Assist with Lost and Found Inquiries/

· Enforces all company policies and procedures.

· Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

· Upon arrival, make sure that the theater is in operating condition, such as checking all emergency exits and applicable stairwells for obstructions and debris. Officers will ensure an AED is in the correct area and in working order.  All unsafe or blocked areas should be reported to the Manager on Shift or Supervisor/lead.

· Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory.

· Be in assigned area by designated time, with company issued equipment, ready to work.

· Work directly with the Showroom Manager/Supervisors/Leads to ensure that all policies and procedures are correctly executed.

· Work directly with the Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,

· Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.

· Understand and perform duties of assignment.

· Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns.

· Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.

· Being alert while at assigned post and throughout assigned Showroom.

· Report quickly to any/all issues that require Security assistance.

· At end of show/event, walk through assigned area retrieving lost items, etc. and turn them into lost and found

· Submit assigned reports as directed.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

REQUIREMENTS

· Enjoy working with the public.

· Ability to provide quality customer service.

· Ability to solve problems quickly and courteously.

· Excellent communication and problem-solving skills, including ability to maintain composure under stress.

· Part time, flexible shifts, available to work nights and weekends, including holidays.

· Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.

· Understand and adhere to established policies and procedures.

· Security Hosts are required to successfully attend and complete the Security Academy within their first 30 days of employment.

· Ability to make a quick decision and/or take charge of a potentially volatile or unpleasant situation.

· Ability to respond to acts of aggression at the lowest level necessary to effect control.

· Ability to assess an incident and determine based on training and experience, which options in the force continuum will be best to de-escalate the situation in a safe and prudent manner.

· Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.

· Assist House Manager with procedures for injuries, medical problems, etc.

· Assist patrons with ADA / special needs.

· Ability to provide accurate knowledge to patrons regarding venue logistics (i.e., location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.)

· Ability to document and write detailed voluntary statements.

· Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.

· Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of venues, as needed.

· Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.

· Ability to stand/walk for long periods, sometimes for the entire duration of the show/event.

· Education: High School graduate or equivalent.

· Prior military, police, or security background is a plus, but not required for this position.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Personal Characteristics / Attributes:

• Friendly, outgoing personality a must.
• Neat, Professional appearance
• Ability to handle situations quickly, efficiently, and safely.
• Must be at least 21 years of age.
• Must have excellent written and verbal skills.
• Strenuous duties include substantial amount of standing, walking, bending and lifting and being exposed to loud environments
• Must be able to comply with all physical and mental requirements.
• Must be able to work in a loud and dark environment for extended periods of time.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

PAY RANGE

• The pay range for this position is $18.00/hour.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.