Business Performance Manager

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

What you will do

Let’s do this. Let’s change the world. In this vital role, you will be part of the Amgen India Site Operations team and support the continued growth, operational maturity, and resilience of the AIN site.

The Business Performance Manager will be working on process excellence, business performance improvement, automation, process re-engineering initiatives and other site programs across AIN Site Operations. This role will partner with site functions and cross-functional stakeholders to simplify workflows, solve business problems, improve execution, and implement scalable solutions that enhance efficiency, transparency, quality, and decision-making.

The role will also support site operational readiness for critical business processes, including process mapping, dependency analysis, readiness documentation, exercise support, lessons learned, and action tracking. The ideal candidate will be a self-starter who can create structure in ambiguous environments, work with imperfect or limited data, and drive projects to closure through disciplined execution and practical problem-solving.

This position will report into AIN Site Operations and partner closely with site leadership, functional teams, Business Resilience leadership, Global Business Continuity Management, Business Process Owners, technology partners, and other cross-functional stakeholders.

Responsibilities of the Business Performance Manager include:

Lead and execute process excellence, automation, process re-engineering, and business performance improvement projects from opportunity identification through implementation and benefits realization.

Partner with site functions to assess current-state processes, identify pain points, map workflows, quantify inefficiencies, and design future-state processes that are simple, scalable, and effective.

Apply structured improvement methods such as Lean, Six Sigma, Kaizen, root cause analysis, value stream mapping, customer /employee journey and process mapping to solve business problems and deliver measurable outcomes.

Use hands-on data analysis, dashboards, reports, scorecards, and process metrics to diagnose issues, identify trends, establish baselines, monitor performance, and support leadership decision-making.

Work effectively with fragmented, inconsistent, manual, incomplete, or unavailable data by establishing practical data collection approaches, proxy measures, or simple measurement systems.

Identify and implement automation opportunities using relevant tools and platforms to reduce manual effort, improve data quality, increase process reliability, and enhance stakeholder experience.

Create structure in ambiguous problem spaces by clarifying objectives, identifying stakeholders, defining success measures, organizing available information, and building clear execution plans.

Facilitate workshops, stakeholder interviews, process design sessions, and problem-solving forums to align teams, make decisions, and drive action.

Support site and business operational readiness for critical business processes, including process mapping, dependency identification, role clarity, continuity and recovery documentation, readiness exercises, lessons learned, and action tracking.

Drive projects and improvement actions to closure with clear ownership, disciplined follow-through, stakeholder engagement, issue escalation, and benefits realization.

Build strong relationships with site leadership, functional stakeholders, global partners, and enabling teams to understand priorities and convert them into actionable improvement plans.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Manager professional we seek is a hands-on, analytical, self-motivated, and improvement-oriented professional with these qualifications:

Strong experience in process excellence, process improvement, process re-engineering, operational excellence, business transformation, business operations, or business performance management.

Demonstrated hands-on experience using data analysis, automation, dashboards, and reporting tools to solve business problems, measure performance, identify opportunities, and improve decision-making.

Experience with tools such as Excel, Power BI, Tableau, Smartsheet, Power Automate, Power Apps, VBA, SQL, Python, low-code/no-code platforms, workflow tools, or similar technologies.

Ability to work through ambiguity and create structure where processes, data, ownership, or success measures are not clearly defined.

Ability to work with imperfect data and develop pragmatic ways to generate insight, establish baselines, and measure improvement.

Strong project execution skills, including scope definition, work planning, stakeholder management, action tracking, issue resolution, benefits delivery, and closure discipline.

Self-starter with strong ownership, motivation, and discipline; able to independently plan work, maintain momentum, follow through on commitments, and deliver outcomes with limited day-to-day direction.

Strong facilitation, communication, and influencing skills, with the ability to lead workshops, prepare leadership updates, and work effectively across functions and levels.

Strong attention to detail, documentation discipline, and ability to maintain accurate records, track follow-ups, and ensure timely completion of required activities.

Ability to combine a continuous improvement mindset with operational discipline, risk awareness, and readiness thinking.

Basic Qualifications

Master’s degree and 6 years of relevant experience
OR
Bachelor’s degree and 8 years of relevant experience
OR
Associate’s degree and 12 years of relevant experience
 

Preferred Qualifications

Experience in Biotechnology, Pharmaceutical, Healthcare, Life Sciences, Global Capability Center, shared services, site operations, or regulated industry environments.

Experience leading end-to-end process improvement, automation, analytics, business transformation, or operational excellence projects with measurable outcomes.

Working knowledge of Lean, Six Sigma, Kaizen, value stream mapping, root cause analysis, process mining, workflow automation, or digital enablement methodologies.

Lean Six Sigma Green Belt, PMP, Agile, Business Analysis, Data Analytics, Automation, Operational Excellence, or related certification.

Hands-on experience with Power BI, Tableau, Smartsheet, Power Automate, Power Apps, Excel automation, SQL, Python, or similar analytics and automation tools.

Experience supporting operational readiness, business resilience, risk management, crisis readiness, business continuity planning, recovery planning, process mapping, dependency analysis, readiness exercises, lessons learned, or action tracking.

Strong customer-service mindset with the ability to act as a practical, solutions-oriented partner to site and global stakeholders.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

Vast opportunities to learn and move up and across our global organization

Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

For a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Ready to Apply for the Job?

We highly recommend utilizing Workday's Career Profile feature to complete the application process. A link to update your profile is available when you click Apply. You can complete your Workday profile using the “Upload My Experience” functionality or edit the individual sections of your Career Profile.

Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. Staff are ineligible to apply for open positions if their performance is currently being managed on a performance improvement plan or other locally utilized formal coaching document, or if they do not meet internal transfer eligibility requirements. Please visit Amgen’s Internal Transfer Guidelines for more detailed information.

GCF Level

GCF Level 05

Career Category

Operations

Position Type

Full time