Executive Director

Overview

The Executive Director of Product Consulting leads a market-driven practice focused on delivering exceptional customer outcomes and driving business growth through satisfaction and loyalty. This strategic leader defines and evolves the Product Consulting function, leveraging deep expertise in commercial consulting and SaaS to shape engagement frameworks, enable product adoption, and ensure measurable results for clients.

As a player/coach, this role guides product consultants, fosters strong customer relationships, and owns departmental financials, including P&L and resource allocation. The Executive Director drives cross-functional collaboration across product, professional services, and customer success, identifying retention and upsell opportunities to maximize customer value.

This position requires a proven track record in technology consulting, a strategic mindset with healthcare industry knowledge, and the ability to lead teams in delivering outstanding customer experiences. The role is ideal for a self-driven leader who excels in autonomy, customer value creation, and strategic execution.

Responsibilities

• Establishes and evolves a market-led engagement practice with a strong customer success and value orientation
• Develops and deploys repeatable frameworks, guides, and playbooks for product consultants to ensure consistent engagement delivery
• Conducts needs assessments and designs tailored engagement approaches for diverse customer requirements
• Oversees adoption enablement activities, including configuration, onboarding support, and customer education
• Creates case studies and customer testimonials to showcase success and value realization
• Leads proposal design, pricing strategies, and negotiation to secure new and expanded engagements
• Optimizes departmental financial performance and resource allocation by owning P&L, budget, and strategic planning, ensuring alignment with organizational objectives and maximizing cost efficiency through effective management of internal and external talent
• Defines and communicates the vision and strategic direction for product consulting initiatives, ensuring alignment with company goals. Drives departmental objectives and business outcomes by leveraging data and metrics to inform decisions, continuously improving processes and maximizing customer value
• Aligns resources and talent across Product Consulting, Implementations, and customization delivery
• Leads, manages, and influences a team through talent acquisition, coaching, training, performance evaluation, and ongoing feedback. Leads and develops high-performing teams through effective talent acquisition, coaching, performance management, and continuous feedback, fostering a culture of innovation and accountability
• Fosters collaboration across product, sales, and customer success teams to deliver holistic solutions and seamless customer experiences
• Cultivates deep relationships with key accounts, conducts strategic business reviews, and informs product development based on customer feedback

Qualifications

Required Knowledge, Skills, and Abilities

• Demonstrates deep technical understanding of SaaS architectures, cloud platforms, integrations, and data security
• Utilizes data-driven insights including ARR/MRR growth, churn, NRR, CAC, and LTV:CAC to guide strategy and measure performance
• Champions customer success and retention, focusing on outcomes, expansion, and satisfaction
• Conducts market and competitive analysis to inform strategic product positioning and go-to-market strategies
• Translates strategic vision into business outcomes through financial acumen and P&L ownership
• Leads change and fosters adaptability in a fast-paced, product-centric environment
• Cultivates innovation through experimentation, rapid prototyping, and customer feedback loops
• Builds strong cross-functional partnerships across product, engineering, sales, marketing, and customer success to drive product adoption and cohesive delivery
• Demonstrates exceptional communication, negotiation, and relationship-building abilities with both technical and non-technical stakeholders
• Mentors and develops high-performing teams, influencing cross-functional stakeholders and driving hands-on execution as a player/coach

Preferred Knowledge, Skills, and Abilities

• Demonstrates advanced product strategy skills, translating customer insights and market trends into actionable product roadmap recommendations
• Leads organizational change and scaling initiatives in SaaS environments, fostering adaptability and continuous improvement
• Exhibits technical fluency with SaaS architectures, APIs, integrations, and compliance frameworks
• Applies agile methodologies and iterative delivery practices to drive rapid product and service enhancements
• Manages executive-level stakeholders and cross-functional alignment, including board-level presentations and enterprise client engagement
• Drives innovation and experimentation, championing new approaches to deliver differentiated customer value

Experience

• 10 years in product consulting, customer success, or solutions delivery within a commercial product & services organization.
• 5 years in senior leadership (Director/VP-level) overseeing customer-facing consulting or engagement practices.
• Demonstrated player/coach capability simultaneously leads teams and contributes hands-on to key engagements.
• Demonstrated experience with SaaS business models, including recurring revenue, customer retention, and expansion strategies
• Proven track record leading cross-functional teams and scaling consulting practices in high-growth environments
• Strong technical fluency with SaaS architectures, integrations, and compliance frameworks

Required Training, Certification and Education

• Bachelor's degree in Business Administration, Product Management, Marketing, Information Technology or related field, or equivalent experience

Working Conditions:

• Remote/Home Office
• Well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation
• Must be able to use equipment at workstation for up to 8 hours daily
• Flexibility to travel approximately 20% of the time 

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

• Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.