Implementation Analyst

Job Description - Implementation Analyst

Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients.

Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see.

Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide.

We are hiring an Implementation Analyst to supercharge our customer onboarding process. In this role, you will bridge the gap between our technology and customer procurement operations to deliver excellence for our customers. Our impact should feel like magic to our customers and this role is pivotal in creating a truly remarkable experience. You’ll work out of our Tribeca office in NYC and report to Chris Brantley, Head of Finance and Operations.

Responsibilities

• Onboard new customers into Grapevine’s procurement platform;

• Build new tools and reports in Excel/Sheets to create repeatable, accurate data operations;

• Collaborate with Sales and Customer Success to optimize procurement outcomes; and

• Project management and streamlining operations through conducting analyses and creating playbooks that will continue to improve outcomes.

Qualifications

• 2-5 years of operations/implementation or project management experience in either 1) early stage tech company operations, 2) med-surg supplier/GPO contracts, 3) Sales for a med-surg supplier or GPO, or something similar;

• You’re highly organized, can execute a pre-existing playbook, and have the discretion to know when to change the playbook;

• You’re a wizard in Excel/Sheets;

• You’re quick on your feet; and

• You have an unmatched standard of excellence and urgency to deliver.

What We Offer

• Annual base salary of $90,000 - $110,000 + Equity

• 10 days PTO

• 10 remote “Work from Anywhere” days

• 5 days onsite in our fully renovated office in Tribeca

• Fully paid premiums for health, dental, and vision insurance; and

• A team of smart people who work incredibly hard to build a company that will fundamentally change healthcare.