Implementation Management Lead
Posted on 3/15/2023
Experience Level
  • Bachelor's degree
  • 7+ years experience in the insurance industry or related experience required
  • Prior implementation of large complex accounts preferred
  • Possesses a dynamic leadership and relationship-building mindset
  • Ability to communicate and influence effectively at all levels of internal and client leadership
  • Ability to effectively work cross-functionally in a fast-paced growth environment
  • Ability to travel and attend client meetings, meetings as necessary and during peak seasons
  • Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding
  • Act independently with minimal direction and as part of a team
  • Strategic Thinking - Knack for sorting through clutter to find the best route, often by pulling up from the current complexity to identify patterns that guide future direction and allow one to narrow the options and articulate the options from which others can work backward
  • Business Acumen - A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function
  • Systems/Analytical Thinking - Demonstrates the ability to think fluidly and integrate information. Able to anticipate non-linear and non-obvious relationships. Often includes an ability to think holistically/conceptually - very powerful when accompanied by ability to communicate & clarify tactically
  • Flexibility/Working through Ambiguity - Tendency to be energized by new experiences/perspectives that test assumptions and thinking. Considers different points of view, sometimes with fragmented information, to arrive at practical, effective, actionable next steps
  • Communicate - Managers discuss the company's vision and strategies, the department's direction and goals, and in times of crisis, what we know and don't know to make sure team members know what they need to know
  • Clarify - As managers, it's up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding
  • Coach - Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development
  • Connect - Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network
  • Customize - As managers, we need to understand what makes each team member unique, and then customize, tailor and adapt how we support them
  • Empathy - We treat your problem as if it is our problem. Because it is. We are always glad to help because we care
  • Resourcefulness - If it needs to be done, we'll figure it out and get it done, or make sure it gets done
  • Integrity - We do the right thing. Always. That includes placing people before profits
  • Possibility - We start with Yes
  • Reliability - We will always do what we say we will. You can count on us. Every single time
  • Teamwork & Collaboration - We treat each other with respect and listen, support and value each other's opinions as we work toward our shared goals
  • Provides strategy, leadership, and ownership of the client implementation work at Centivo
  • Prioritizes client requirements and needs and communicate priorities to senior leadership
  • Chair pre-sale case reviews to determine client needs, inform sales, IT and client solutions regarding work effort to meet client request and draft initial implementation plan to reflect key milestones and ideal implementation timeline
  • Focuses on process improvement and scalable solutions
  • Creates and coaches a high-performing team
  • Manage key implementations directly, as needed
  • Conduct assessment of customer needs, explain the product features and functionality and how it relates to the business
  • Advocates for client needs and struggles by providing feedback to internal partners
  • Provides regular updates to Leadership, Client and stakeholders on the status of client implementations and reasons for delay or missed milestones
  • Builds and maintains excellent client relationships
  • Works cross functionally within Centivo and externally to execute operational and technical implementation plans
  • Troubleshoots key customer implementation issues and demonstrate the ability to drive to a successful resolution
  • Develops, plans, and organizes cross functional teams to implement customer programs as stated in proposals
  • Manages implementation and full project life cycle of sales for new customers and strategic client initiatives
  • Collaborates with Account Manager, 3rd party vendors, and brokers
  • Team develops overall implementation timeline and customizes implementation in order to meet client requirements
  • Prepares reports/documents for internal and external presentations
  • Provides and/or coordinates appropriate system demonstrations and training

201-500 employees

Self-funded employer health plan
Company Overview
Centivo’s mission is to bring affordable, high-quality healthcare to the millions of Americans who struggle to pay their healthcare bills. The company is building an alternative to traditional insurance carriers, by offering the technology, network, customer support, and population health management to fully administer health benefits for all or a portion of an employee population for self-funded employers.
  • Insurance: Medical, dental, vision, life & diability
  • 401k plan
  • Access to a health savings account
  • Commuting and dependent care FSA
  • Competitive salary, bonus, & equity
Company Core Values
  • Empathy
  • Resourcefulness
  • Integrity
  • Possibility
  • Reliability
  • Teamwork & Collaboration