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Analyst II
Chargebacks & Compliance
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • Bachelor's degree preferred
  • 3+ years of chargeback analysis/vendor compliance or other relevant experience
  • Experience with EDI preferred
  • Experience working with Big Box retailers such as Target, WalMart, and Best Buy a plus
  • Ability to read and understand Vendor Guidelines and Routing Requirements
  • Strong analytical, problem solving, and listening skills
  • Manage and reconcile open chargebacks, disputes, and short payments on accounts receivable
  • Dispute invalid deductions within the required claim's expiration period
  • Investigate and resolve all disputes pertaining to customer vendor requirements, returns, damage claims, logistics, shortages, and EDI transmission requirements
  • Analyze and negotiate settlements to recover valid charges
  • Review vendor compliance violations for root causes and identify solutions and create corrective action plans to prevent future chargebacks
  • Review new customer requirements (routing guides, labeling and packing guidelines) and define any necessary system enhancements to comply with those requirements
  • Create customer fulfillment SOPs that detail step by step direction on what is required for our Distribution Center and 3PLs
  • Communicate any changes to a customer's requirements and provide direction on the feasibility of implementing these changes
  • Develop reports to accurately track chargeback disputes and compliance violations and provide insights to the executive team
  • Collaborate with key partners - Distribution Center, Sales, Sales Operations, and Finance
TheraGun is leader in targeted vibration therapy and pain relief.
Company Overview
TheraGun is leader in targeted vibration therapy and pain relief.