Full-Time

Program and Implementation Lead

Patient Support Services

Confirmed live in the last 24 hours

Sanofi

Sanofi

10,001+ employees

Develops pharmaceuticals and life-saving vaccines

Biotechnology
Healthcare

Senior

No H1B Sponsorship

Toronto, ON, Canada

Hybrid role requires office attendance 50% of the time.

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • Bachelor’s Degree
  • 5+ years of professional experience in a data-driven analytical role, preferably focused on operations, process improvement or business intelligence. Pharmaceutical manufacturer and PSS vendor experience preferred.
  • Working knowledge of PSS operations across various stages of the product lifecycle
  • Strong financial acumen and hands-on budget management experience.
  • Experience working with cross-functional teams to drive operational and process enhancements.
  • Proven ability to lead and influence teams without direct authority.
  • Excellent critical thinking skills and a passion for problem solving through data.
  • Experience in project management and continuous improvement methodologies are an asset.
  • Excellent verbal and written communication skills.
Responsibilities
  • Lead therapeutic area, cross-functional PSS planning and day to day program management, ensuring operational excellence across the product lifecycle in alignment with the brand’s strategic goals.
  • Design, implement and evaluate PSP workflows across multiple therapeutic areas, including digital workflows and critical “leakage” points.
  • Collect and analyze large sets of data from various sources to troubleshoot and objectively evaluate the operational effectiveness of programs and make necessary modifications to continuously improve operations, maximizing patient and HCP satisfaction.
  • Apply vendor management and internal collaboration best practices to ensure effective partnerships and communication.
  • Monitor and implement lean frameworks to continuously optimize data collection, reporting and program performance to drive results for the brand strategy and support priorities.
  • Ensure vendor deliverables, timelines, and budgets are maintained according to contract terms and identify opportunities to evolve further vendor partnership excellence.
  • Develop, manage and report on PSS spend, represent PSS in annual budget plans, lead/support the management of customer SOWs/contracts.
  • Monitor and report on PSS performance metrics, and continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and create solutions to address them.
  • Develop a strong partnership with key Sanofi stakeholders becoming familiar with -- and support – brands, company culture, policies, procedures, mission, values and standards.
  • Speak and present confidently to partners about strategic recommendations developed based on a deep understanding of program operations supported with robust data analysis.
  • Develop and optimize campaigns including the deployment of process automation for the purpose of improving workforce efficiency and satisfaction.
  • Ensure PSS programs are compliant with all applicable laws, regulations, and guidance with Sanofi policies and procedures.

Sanofi provides healthcare solutions through its pharmaceutical and biotechnology products, focusing on treatments and vaccines for various medical needs. The company conducts extensive research and development to create new therapies and improve existing ones, particularly in areas like immunology, oncology, and rare diseases. Sanofi's products include prescription medicines, over-the-counter items, and vaccines, which are distributed to patients, healthcare professionals, and governments. What sets Sanofi apart from its competitors is its strong emphasis on scientific innovation and strategic partnerships, allowing it to maintain a diverse product pipeline. The company's goal is to enhance health outcomes and improve the quality of life for people globally.

Company Stage

IPO

Total Funding

$2B

Headquarters

Paris, France

Founded

1973

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Simplify's Take

What believers are saying

  • Tolebrutinib's FDA Breakthrough Therapy designation boosts Sanofi's neurology portfolio.
  • Dupixent's EU approval for young children expands Sanofi's pediatric market.
  • Sanofi's partnership with BrightInsight accelerates digital health solution development.

What critics are saying

  • Liver enzyme elevations in tolebrutinib patients may affect market acceptance.
  • Increased competition in rare diseases from biotech startups challenges Sanofi.
  • Regulatory delays could impact Dupixent's approval for chronic spontaneous urticaria.

What makes Sanofi unique

  • Sanofi's Care4Rare program supports innovative solutions for rare diseases.
  • The MyWay app enhances patient engagement and medication adherence.
  • Sanofi's Muse AI tool optimizes patient recruitment in clinical trials.

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Benefits

Health Insurance

Professional Development Budget

Parental Leave