Full-Time

Professional Services Engineer

Confirmed live in the last 24 hours

Hatch IT

11-50 employees

Recruiting solutions for tech startups

Mid

Gainesville, VA, USA

Required Skills

JIRA

Linux/Unix

Requirements

BS degree in relevant technical discipline and 3 years of related experience or equivalent combination of education and practical experience
Comfortable operating in a Linux environment with a solid fundamental understanding of networking, systems, and software
Experience with networked devices, telecommunications, radio frequency, electronic warfare, or machine learning/artificial intelligence systems
Excellent customer-facing soft skills and ability to deliver in high-pressure, technical environments
Previous experience working in the Defence industry is highly favorable
Relevant experience working in industries such as medical, aerospace, or IT are also favorable

Responsibilities

Provide customer technical support through phone, email, or in-person communication and thoroughly track these interactions through the JIRA ticketing system
Assist customers in optimizing system performance to deliver the best overall experience possible
Coordinate escalation with internal engineering teams when necessary
Complete customer system installations onsite at customer locations to include physical installation, software configuration, and validation testing
Troubleshoot technical issues involving radio frequency, IP networking, and/or Linux command line
Deliver training courses to customers and partners
Maintain in-depth knowledge of current technology and customer use cases
Support customer technical demonstrations

hatch I.T. is partnering with a Counter-UAS solution provider to find a Professional Services Engineer. See details below:

About the Role:

The company is seeking a Professional Services Engineer with relevant experience to join the U.S. tech team. The position will report to the Lead Applications Engineer. It represents an exceptional opportunity for a result-driven individual in a new niche but exploding market. This role is primarily focused on directly supporting customers, resolving technical issues, and assisting in technical functions as part of a team.

You are a lifelong learner. You are self-taught and continuously learning. You are interested in keeping up with current best practices in your areas of expertise.

Push yourself and have fun in a well-supported team environment, with a high degree of autonomy, and competitive remuneration..

About the Company:

Work with cutting-edge technology, making the world a safer and more secure place. This company offers an opportunity to solve some of the world’s most challenging technical problems in Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion, and distributed systems. Working with high-profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others, in over 100 countries around the world. Be part of a well-funded and agile organization, as a valued member of an autonomous, cross-functional team. They have a flat organizational structure, and the best candidates will be both creative lateral thinkers and doers. Their technical pursuits require us to take advantage of the absolute latest in technology and best practices to remain competitive.

Responsibilities:

Provide customer technical support through phone, email, or in-person communication and thoroughly track these interactions through the JIRA ticketing system
Assist customers in optimizing system performance to deliver the best overall experience possible
Coordinate escalation with internal engineering teams when necessary
Complete customer system installations onsite at customer locations to include physical installation, software configuration, and validation testing
Troubleshoot technical issues involving radio frequency, IP networking, and/or Linux command line
Deliver training courses to customers and partners
Maintain in-depth knowledge of current technology and customer use cases
Support customer technical demonstrations
This role requires up to 50% travel, 25% is typical.

Qualifications:

BS degree in relevant technical discipline and 3 years of related experience or equivalent combination of education and practical experience
Comfortable operating in a Linux environment with a solid fundamental understanding of networking, systems, and software
Experience with networked devices, telecommunications, radio frequency, electronic warfare, or machine learning/ artificial intelligence systems
Excellent customer-facing soft skills and ability to deliver in high-pressure, technical environments
You keep yourself up to date with the latest technologies, tools, and methods to be effective in your role
Previous experience working in the Defence industry is highly favourable. Relevant experience working in industries such as medical, aerospace or IT are also favourable

Don’t think you’re 100% qualified for this position? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At hatch I.T., we’re dedicated to helping companies build diverse, inclusive and authentic workplaces, so if your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

If you are interested in learning more about this company or any Startups/Small Businesses in the area, please contact us and check us out here!!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hatch IT

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Website

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Hatch I.T. excels as a workplace due to its specialized role in supporting emerging tech startups through tailored recruiting solutions, including innovative programs like Scale which offers a customized Recruitment Process Outsourcing (RPO) for tech teams. This focus on the tech startup sector not only allows employees to engage deeply with the innovative startup ecosystem but also positions them at the forefront of industry-specific hiring trends and practices, providing a dynamic and growth-oriented work environment.

Company Stage

N/A

Total Funding

N/A

Headquarters

Tysons, Virginia

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 20%

1 year growth

↑ 4%

2 year growth

↓ -11%

Benefits

Premium insurance

Mental health days

Caregiver leave

Time off

Internet reimbursement

Savings plan

Anniversary reward program

Additional benefits