Full-Time
Admissions Manager
Confirmed live in the last 24 hours
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Mid
Remote in USA
- Bachelor’s degree in healthcare administration or similar field preferred (Master’s degree in public health, healthcare administration, or business administration a plus)
- 2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)
- 1-2+ years of Salesforce experience required
- Previous management experience required
- Upholds Charlie Health’s Mission, Vision, and Values
- Experience working with young adults and adolescents
- Familiarity with outpatient mental health settings and services
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office and Google Suite
- Manages a team of admissions coordinators with the following responsibilities, including, but not limited to:
- Performance reviews
- Weekly 1:1 meetings
- Hiring, training, coaching, and development
- Oversight of team caseload
- Develops and implements admissions best practices, refines and updates standard admission and discharge processes, and oversees admissions staff.
- Reports and analyzes performance related to admissions and inquiries to Charlie Health senior management
- Responsible for high contact center service levels and call quality monitoring/coaching for team members
- Ensures team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Ensures team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Charlie Health provides online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay out-of-pocket or use insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$1.4M
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 20%1 year growth
↑ 40%2 year growth
↑ 138%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.