Internship
Customer Support Intern
Confirmed live in the last 24 hours
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Northamptonshire, UK
- Comfortable using computers, navigating operating systems like Microsoft Windows, and understanding basic software applications.
- Experience working with SaaS technology like Microsoft 365 & Exchange would be an asset
- Have a experience working with browsers
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast-paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Desire to be the best at what you do and a part of something bigger than yourself
- First Line Support: We prioritize our customers and need your help to ensure they have the best experience when contacting our support team. You will work with a ticketing system, responding to customers via email, phone, or Google Meet. As we integrate AI and chat tools into our daily operations, you will be a part of this innovative journey.
- Ticket Resolution: Respond to customer inquiries and assist in resolving support tickets promptly and efficiently.
- Customer Care: Provide timely responses to customer problems, ensuring a high level of satisfaction and escalate technical issues when required.
- Assist in creating and updating user manuals, FAQs, and other support documents to enhance the customer experience.
- You'll have the flexibility to work alongside your studies, gaining practical experience at the forefront of support and development in delivering exceptional customer experiences.
Sign In Enterprise provides cloud-based visitor management solutions designed for organizations that need to manage visitors, employees, and contractors across various locations. Their software focuses on visitor, identity, and risk management, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software works by offering real-time analytics and customizable features, allowing businesses to tailor the system to their specific needs, which enhances security and ensures compliance. Unlike many competitors, Sign In Enterprise emphasizes a subscription-based model that allows for scalability and flexibility, enabling clients to add features or users as necessary. The company's goal is to improve workplace experiences while reducing risks, making them a valuable partner for organizations aiming to optimize their operations.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- The company's advanced cloud-based solutions are revolutionizing workplace management, making it an attractive place for tech-savvy professionals.
- Exceptional customer service and a focus on client retention provide a stable and supportive work environment.
- The ability to work on innovative solutions that enhance security and compliance can be highly rewarding for employees.
What critics are saying
- The competitive landscape of cloud-based visitor management solutions requires continuous innovation to stay ahead.
- Reliance on a subscription-based model means that economic downturns could impact client renewals and revenue.
What makes Sign In Enterprise unique
- Sign In Enterprise's focus on real-time analytics and customizable features allows businesses to tailor the software to their specific needs, setting them apart from competitors.
- Their emphasis on reducing risk and enhancing security through innovative solutions makes them a preferred choice for organizations with stringent compliance requirements.
- The subscription-based model ensures a steady revenue stream and scalability, unlike competitors who may rely on one-time sales or less flexible pricing structures.