Internship
Customer Support Intern
Posted on 7/29/2024
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Northamptonshire, UK
Position requires onsite presence in Newmarket.
- Comfortable using computers, navigating operating systems like Microsoft Windows, and understanding basic software applications.
- Experience working with SaaS technology like Microsoft 365 & Exchange would be an asset
- Have a experience working with browsers
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast-paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Desire to be the best at what you do and a part of something bigger than yourself
- First Line Support: We prioritize our customers and need your help to ensure they have the best experience when contacting our support team. You will work with a ticketing system, responding to customers via email, phone, or Google Meet. As we integrate AI and chat tools into our daily operations, you will be a part of this innovative journey.
- Ticket Resolution: Respond to customer inquiries and assist in resolving support tickets promptly and efficiently.
- Customer Care: Provide timely responses to customer problems, ensuring a high level of satisfaction and escalate technical issues when required.
- Assist in creating and updating user manuals, FAQs, and other support documents to enhance the customer experience.
- You'll have the flexibility to work alongside your studies, gaining practical experience at the forefront of support and development in delivering exceptional customer experiences.
Sign In Enterprise provides cloud-based visitor management solutions designed for organizations that need to manage visitors, employees, and contractors across various locations. Their software focuses on visitor, identity, and risk management, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software works by offering real-time analytics and customizable features, allowing businesses to tailor the system to their specific needs, which enhances security and ensures compliance. Unlike many competitors, Sign In Enterprise emphasizes a subscription-based model that allows for scalability and includes exceptional customer service to retain clients. The company's goal is to optimize workplace management by improving security, compliance, and overall user experience.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of data privacy enhances the value of Sign In Enterprise's secure solutions.
- Increased collaboration with technology partners strengthens Sign In Enterprise's integrated offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Rapid AI advancements may outpace Sign In Enterprise's current technological capabilities.
- Stricter data privacy regulations could increase compliance costs and operational complexity.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced visitor management with multi-layered screening and approvals.
- The platform provides real-time analytics and customizable features for tailored security solutions.
- Sign In Enterprise's API-driven platform supports integration with a broad ecosystem of partners.
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Benefits
Hybrid Work Options
Flexible Work Hours