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Director
User Research
Posted on 3/24/2022
INACTIVE
Locations
Remote in USA • Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Product Design
Research
Requirements
  • More than 12 years of user research experience, driving direct and repeated business impact through your work, and a series of positive customer experiences
  • History of contributing to a strong design culture, building a high-functioning team, and contributing to the elevation of others' work
  • Ability to highlight and prioritize the unknown unknowns to help shape roadmap strategies and experiences your users anticipate
  • Experience in solving and simplifying service design challenges and/or complex task-based workflows
  • Passion for aligning key stakeholders to user needs
  • Research mentorship and guidance for fellow researchers, designers, and product management peers
Responsibilities
  • Developing an understanding of our customers, their journeys, and their needs in the rapidly changing crypto and blockchain problem space
  • Building our user research practice; designing your team's structure and requisite hiring per your plans
  • Collaborating across many teams at Circle to marry quantitative data with qualitative data, providing a vision for how our users think of their needs
  • Crafting a user empathy program to ensure the customer is always in mind when decisions are made throughout the organization
  • Contributing to a growing product design team, helping install best practices and processes as we scale
  • Grow and develop your team of user researchers and coach and mentor product managers and designers in their evaluative efforts
  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees, and families and local communities
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty, and intolerance
Circle

201-500 employees

Platform for businesses to accept payments and send payouts
Company Overview
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
Benefits
  • Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
  • Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
  • Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
  • Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.
Company Values
  • We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
  • We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
  • We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
  • We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.