Assistant Manager

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job Overview :

To supervise the operations of the Reservations Department during shift by assisting in coordinating operational plans to meet the Hotel's sales targets. At Holiday Inn, we want people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. 

Duties and Responsibilities :

Financial Returns:

• In the absence of the Revenue Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 
• Sell the  Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and ICHG generally) products and services
• Maintain a high level of product and service knowledge about Hotels 
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same 
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Implementation of IHG Way of Sales
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg. to travel agents, business houses etc)
• Prepare reservation sales reports
• Works with superior in the preparation and management of the Department’s budget

People:

• Manage day to day reservation activities, plan and complete assigned work with deadlines,
• Work with other department for smooth functioning of work

Guest Experience:

• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.

Responsible Business:

• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community. Perform other duties as assigned. May also serve as manager on duty.

Qualifications & Requirements : 

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer : 

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.