The University of Miami/UHealth Department of Neurological Surgery is currently seeking a full time Surgery Scheduler 2 to work in Miami, FL. The Surgery Scheduler 2 acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Senior Surgery Scheduler acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.
Obtains pre-authorizations for procedures as required by insurance companies.
Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
Coordinates with hospitals and vendors for special cases or circumstances.
Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
Ensures documentation is complete to support accurate billing of surgical procedures.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Ability to communicate effectively in both oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
80% Coordination of surgeries includes but is not limited to:
Scheduling Surgery
Post Procedure into JMH Miracle System and/or UMH system.
All consents with date of surgery should be posted in corresponding hospital in a timely manner.
Schedule PAT appointment 3 to 4 days prior to surgery if pre-testing at JMH/UPAC.
Give surgical package to Authorization Coordinator to obtain necessary authorizations.
Check request list daily to ensure that all cases are cleared and dropped into the corresponding OR.
Ensure signed consent and all necessary documentation if faxed to MMF/UPAC and sent to OR front desk.
Confirm with Faculty surgical case order prior surgery date.
Ensures that essential medical records for surgery are scanned into UChart (EPIC) prior to surgical date or shortly thereafter.
Follow-up with patient and/or PCP for medical clearance.
Help coordinate and facilitate pre-op clearance for patient with their PCP.
Fax pre-op orders to PCP and follow-up with PCP office for results.
Compile all required documentation to confirm medical clearance and have package signed off by RN/ARNP.
Attend clinic with physician to facility scheduling patient for surgeries, if applicable
Coordinates direct admission with JMH/UMH.
Leaves a detailed pending list for scheduled time off
Update surgeon’s outlook and paper surgical calendar.
Coordinates Surgeries for all Hospitals and will be working out of any of the department's clinics/locations i.e. JMH, JSMC, JNMC, UMH, LPLC.
20% Coordinates outpatient appointment visits, which include but are not limited to:
Scheduling post-op clinic visits and scheduling diagnostic testing accordingly
Maintain physician’s clinical daily schedule.
Complete mini registrations in UChart as needed, transfer patients to central registration office.
Maintain constant communication with patient throughout the process of upcoming surgery and document in UCHART.
Confirm with patient insurance status with the University. Advise patient if their insurance requires authorization. Single case negotiation on all non-contracted insurance, if applicable.
Confirmed that all insurance is verified and require authorization is on file.
Call and confirm appointments the business day prior to clinic.
Verify all insurance and obtain authorization when require for all appointments schedule within 72hours prior appointment date.
Ensure all documentation pertaining to surgery (i.e. Clearances, labs, EKGs, etc.) are scanned into UChart prior to the patient’s first post-op visit.
Provide coverage for absent co-workers as assigned by administration
Multitasker
Works well under unstructured work environments/processes.
Flexible with shifts on day-to-day tasks and responsibilities.
Able to switch rapidly between different tasks effectively.
Adaptable to new responsibilities.
Handles distractions well.
Meets multiple daily deadlines.
Skilled in prioritizing and organizing tasks.
Manage a large Call volume daily 50+ calls.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
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