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Analyst – Desktop Support

Posted on 6/24/2024

StepStone Group

StepStone Group

1,001-5,000 employees

Provides advisory and investment solutions for private markets


London, UK

IT Support
System Administration
IT & Security
Required Skills
Customer Service
  • Strong customer service and communication skills
  • Ability to communicate technical details to non-technical users
  • Ability to prioritize work load effectively
  • Able to work independently with minimal supervision
  • Good troubleshooting skills and willingness to seek out existing issues
  • Experience with ServiceNow a plus
  • Knowledge of Crestron Audio Visual equipment a plus
  • Act as an initial point of contact for technical support requests by phone, email, and in person
  • Act as local IT point of contact for local office based issues
  • Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
  • Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
  • Understanding of basic networking and system administration
  • Contribute to IT projects
  • Resolve technical issues, identify and document persistent problems
  • Ensure a positive user experience through timely and professional service

StepStone Group offers a supportive environment for professionals eager to deepen their expertise in private market investments. Operating at the forefront of private equity, infrastructure, private debt, and real estate, the company provides a stable platform for learning and growth. Their unique blend of comprehensive investment analysis, portfolio management, and advisory services positions them as a leader in the industry, making it an exemplary workplace for those looking to excel in these specialized financial sectors.

Company Stage


Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth