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Full-Time

Analyst – Desktop Support

Posted on 6/24/2024

StepStone Group

StepStone Group

1,001-5,000 employees

Provides advisory and investment solutions for private markets

Junior

London, UK

Category
IT Support
System Administration
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • Strong customer service and communication skills
  • Ability to communicate technical details to non-technical users
  • Ability to prioritize work load effectively
  • Able to work independently with minimal supervision
  • Good troubleshooting skills and willingness to seek out existing issues
  • Experience with ServiceNow a plus
  • Knowledge of Crestron Audio Visual equipment a plus
Responsibilities
  • Act as an initial point of contact for technical support requests by phone, email, and in person
  • Act as local IT point of contact for local office based issues
  • Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
  • Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
  • Understanding of basic networking and system administration
  • Contribute to IT projects
  • Resolve technical issues, identify and document persistent problems
  • Ensure a positive user experience through timely and professional service

StepStone Group offers a supportive environment for professionals eager to deepen their expertise in private market investments. Operating at the forefront of private equity, infrastructure, private debt, and real estate, the company provides a stable platform for learning and growth. Their unique blend of comprehensive investment analysis, portfolio management, and advisory services positions them as a leader in the industry, making it an exemplary workplace for those looking to excel in these specialized financial sectors.

Company Stage

N/A

Total Funding

$2.6B

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

21%