Resident Engineer

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Location: Must be on-site at Norfolk Naval Shipyard in Portsmouth, VA.

This position requires a security clearance. Employees/Applicants must either possess the applicable clearance or be able to obtain it prior to commencing employment and maintain such clearance as needed throughout employment.

We are looking for a Resident Engineer, reporting to the Professional Services Manager, to assist their clients in implementing, setting up, and managing their Zscaler solution during the duration of the project. You will be responsible for:

• Collaborating with and assisting the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers
• Integrating with Customer's cyber security/network security team(s) to help integrate Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices
• Assisting customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and Cloud Operations
• Providing regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams
• Responding to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand), with the ability to travel to customer location(s) to assist with short-term customer goals

What We're Looking for (Minimum Qualifications)

• 6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or a Support Engineer
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM)
• Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows-based systems. Knowledge with network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
• Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist - Intermediate 
• Active US SECRET clearance or higher

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Air Force and DoD programs and acquisitions
• Experience with Zscaler or similar Zero trust solutions, cloud environments (Azure, AWS, GCP), Hypervisors like VMware, Hyper-V, and KVM
• Industry certifications (CCNP, JNCIP, PCNSA, CISSP, CCSP)

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