Shop Supervisor

Working Hours/Days

7:30am – 5:00pm, Monday – Friday, with on call rotation

Overview

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to them. Will team manage with the other shop supervisor to ensure employee relations and shop productivity are moving efficiently. Must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key components of the job.

Basic Duties

• Manage service department consisting of shop personnel.
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and guide technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with technicians, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
• Develop long range plans and budgets for growing the service business.
• Perform other duties as assigned.

Qualifications

• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge.
• Experience in DBS and SIS networks preferred.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast-paced environment and willing to work Saturdays when needed
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to lift 75lbs
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Posted Min

Posted Max

Physical Requirements/Working Conditions

This position works in an office environment some of the time and in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations.  Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.