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Renewals Manager
Confirmed live in the last 24 hours
London, UK
Experience Level
  • 3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value ARR accounts
  • Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
  • Collaborate cross-functionally in the customer's best interests, with our accounting, finance, deal desk, support, success and sales teams
  • Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
  • Detail and process oriented
  • Proficiency in German
  • Own the renewal process from initiation to close
  • Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
  • Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
  • Defend and improve customer retention metrics
  • Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
  • Work with our distributed team to produce an extraordinary customer experience
  • Maintain an accurate 120-day forecast

1,001-5,000 employees

Online whiteboard & teamwork platform
Company Overview
Miro’s mission is to empower teams to create the next big thing with their leading visual collaboration platform. The company’s whiteboard platform empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones – without the constraints of physical location, meeting space, and whiteboards.
  • Excellent Medical, Dental + Vision health benefits
  • Competitive salaries + Flexible time off
  • 401k matching + Competitive equity package
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally
Company Core Values
  • Play as a team to win the world - We work, learn, and celebrate in collaboration rather than alone.
  • Focus on impact and make it happen - We dream big, prioritize outcomes that matter most, and own our commitments.
  • Learn, grow and drive change - We reflect openly on our successes and failures and apply learnings for our work, team, and self-development.
  • Practice empathy to gain insight - We look from the perspectives of customers, users, and each other, to deepen understanding.