About the team

The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.

About the role

The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.

What you’ll do

• Own the renewal process from initiation to close
• Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
• Collaborate with Customer Success and Sales teams to understand customer’s goals and identify upsell opportunities
• Defend and improve customer retention metrics
• Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
• Work with our distributed team to produce an extraordinary customer experience
• Maintain an accurate 120-day forecast

What you’ll need

• 3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value ARR accounts
• Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
• Collaborate cross-functionally in the customer’s best interests, with our accounting, finance, deal desk, support, success and sales teams
• Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
• Detail and process oriented
• Proficiency in German

What’s in it for you

• Competitive equity package
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team

At Miro, we want to celebrate our employees’ cultural diversity while making sure everyone is on the same page. English is the official language of our communications, so make sure all your application materials are in English. That way, we won’t miss a single accomplishment!

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