Renewals Manager

Dach

Confirmed live in the last 24 hours

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value ARR accounts
Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
Collaborate cross-functionally in the customer's best interests, with our accounting, finance, deal desk, support, success and sales teams
Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
Detail and process oriented
Proficiency in German

Responsibilities

Own the renewal process from initiation to close
Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
Defend and improve customer retention metrics
Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
Work with our distributed team to produce an extraordinary customer experience
Maintain an accurate 120-day forecast

About the team

The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.

About the role

The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.

What you’ll do

Own the renewal process from initiation to close
Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
Collaborate with Customer Success and Sales teams to understand customer’s goals and identify upsell opportunities
Defend and improve customer retention metrics
Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
Work with our distributed team to produce an extraordinary customer experience
Maintain an accurate 120-day forecast

What you’ll need

3+ years of experience in a commercial/closing SaaS role (customer success, renewals, or account management) managing a large book of business including high value ARR accounts
Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
Collaborate cross-functionally in the customer’s best interests, with our accounting, finance, deal desk, support, success and sales teams
Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
Detail and process oriented
Proficiency in German

What’s in it for you

Competitive equity package
Medical Insurance coverage
Travel allowance for your commute
Lunch, snacks and drinks provided
Allowance to facilitate remote working during WFH period
Weekly team activities (even virtually) to keep the spirits high
Opportunity to work for a truly global team

At Miro, we want to celebrate our employees’ cultural diversity while making sure everyone is on the same page. English is the official language of our communications, so make sure all your application materials are in English. That way, we won’t miss a single accomplishment!

#LI-

About Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 45M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,500 employees in 12 hubs around the world. To learn more, please visit: https://miro.com.

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro’s Privacy Policy contains details about our privacy practices and the handling and use of the personal data of job applicants.

1,001-5,000 employees

Website

Online whiteboard & teamwork platform

Company Overview

Miro’s mission is to empower teams to create the next big thing with their leading visual collaboration platform. The company’s whiteboard platform empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones – without the constraints of physical location, meeting space, and whiteboards.

Benefits

Excellent Medical, Dental + Vision health benefits
Competitive salaries + Flexible time off
401k matching + Competitive equity package
Free lunches + Office snacks
Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
Distributed team across offices globally

Company Core Values

Play as a team to win the world - We work, learn, and celebrate in collaboration rather than alone.
Focus on impact and make it happen - We dream big, prioritize outcomes that matter most, and own our commitments.
Learn, grow and drive change - We reflect openly on our successes and failures and apply learnings for our work, team, and self-development.
Practice empathy to gain insight - We look from the perspectives of customers, users, and each other, to deepen understanding.