Customer Service / Inside Sales Representative

Essential Funtcions

• Process requests for price, delivery, returns, order status, order expedites, product literature and technical product assistance.
• Create quotes and sales orders.
• Customer follow up to provide delivery dates and order status.  
• Ability to develop and maintain positive relationships with customers and sales teams.
• Prioritize and manage multiple requests in a fast-paced environment.
• Proactively anticipate customer's needs.
• Field incoming emails and phone calls.
• Assist and support Outside Sales teams.
• Upload data on customer internet portals. 

Skills, Experience, & Education

• H.S. Diploma or GED required; Associate degree or better preferred.
• 1+ years of customer service, sales and/or purchasing experience in a Manufacturing or distribution environment.
• Experience in Industrial Distribution or similar industry is preferred (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control)
• Proficient with software programs including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Ability to learn and work within a CRM system is required, working experience with Trend (CRM) is a plus.
• Demonstrated organizational skills and attention to detail.
• Strong analytical, mathematical, and mechanical aptitude.
• Clear and concise verbal and written communication skills. 

We Offer

• Industry competitive compensation plan
• Medical / Dental / Vision / 401K
• Paid vacation and holidays 
• Tuition reimbursement and ongoing training opportunities
• As a national distributor with local presence, SunSource is a well-known full-service value-add distributer representing quality manufacturers.